Alejandro Ibarra Avalos
Des Moines,IA
Summary
Highly resourceful, results driven, and innovative professional offering experience in client service coupled with a proven track record in sales, client relationship management, banking and finance and office and administrative support. Recognized throughout career for being a problem solver with a proven track record in completing complex projects, generating sustainable results and maintaining strong working relationships with colleagues. My overall career goal is to expand my career brand by obtaining a position within claims or similar areas.
Overview
7
7
years of professional experience
Work History
Customer Support Agent
EquiTrust Life Insurance / Palmer Group
09.2023 - Current
- Manage a large volume of inbound calls in a timely manner
- Maintain an understanding and knowledge about EquiTrust polices and products
- Willingly took on additional tasks such as mentoring new hires, and other responsibilities when needed to accomplish objectives for the department and Company
- Collaborate with different departments to assist clients and agents with any issues or in-depth situations.
- Accurately update and maintain records of all conversations in the call center database
- Constantly strive to provide a great customer service experience for both clients and agents.
Warehouse Worker
Amazon
11.2021 - 09.2023
- Packing customer orders in the appropriate box since with the correct amount of packaging materials
- Sorting out the customers' orders to which all items match what is on the customer receipt so the packer could send out the order with no issues
- Made sure all orders get to the shipping department by the time it needs to be there
- Processed and fixed all issues that arose when dealing with customer orders such as missing items, excess items, weight issues, and many more by using computer programs provided to me.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Bilingual Admin Assistant I
Wells Fargo/Palmer Group
11.2020 - 05.2021
- Achieved goals by performing administrative and office support activities for upper management including answering phone calls, word processing, creating spreadsheets, filing and faxing information
- Actively participated in meetings as well as coordinated and completed scheduling arrangements for colleagues and other senior level staff.
- Boosted client satisfaction by providing timely and accurate bilingual support for customer inquiries.
Customer Service Representative
Aureon
09.2019 - 03.2020
- Achieved goals by creating and developing work processes with efforts of planning to maximize proficiency by tracking packages and supplies for USPS
- Stored completed documents in appropriate locations after locating and correcting data entry errors or reporting them to upper management
- Utilized a variety of computer programs to access customer details and databases, and research options.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Care Representative
Temp Associates
11.2018 - 03.2019
- Achieved goals by answering an average of 100 calls, emails and faxes per day, addressing customer inquiries for warranty, solving problems and providing warranty information
- Logged call information and solutions provided into claims database as well as maximized customer satisfaction by organizing window and door repairs, replacements, dispatches and timely deliveries
- Communicated with customers to assess and address individual warranty needs, providing timely and quality support via email, phone, and fax
- Answered and managed incoming and outgoing calls and recorded accurate messages for distribution to staff.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Wells Fargo Bank
01.2017 - 09.2018
- Achieved goals by handling all Wells Fargo customer inquiries including responding to telephone, written, and methods regarding account balances, interest rates, lost or stolen debit cards and fraudulent charges
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems
- Exceeded goals consistently and recognized by members of management while also being selected to train new associates and team members within the department
- Described promotional offers and used persuasive sales techniques to upsell services and/or convince clients to apply for additional Wells Fargo banking services
- Documented, researched and resolved customer service issues by acting professionally and patiently when addressing negative customer feedback
- Used a variety of computer programs effectively to access customer details and databases, and research options.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Marshalltown High School
01.2014
Skills
- Bilingual - Fluent in Spanish/English
- Analytical Thinking
- Microsoft Office Suite
- Organizational Skills
- Conflict Resolution
- Complex Problem Solving
- Time Management
- High Attention to Detail
- Collaborative Teamwork
- Relationship building
- Multitasking Abilities
- Active Listening
Competencies And Skills
- Bilingual - Fluent in Spanish/English
- Analytical Thinking
- Microsoft Office Suite
- Organizational Skills
- Conflict Resolution
- Complex Problem Solving
- Time Management
- High Attention to Detail
- Collaborative Teamwork
- Relationship Building
Timeline
Customer Support Agent
EquiTrust Life Insurance / Palmer Group
09.2023 - Current
Warehouse Worker
Amazon
11.2021 - 09.2023
Bilingual Admin Assistant I
Wells Fargo/Palmer Group
11.2020 - 05.2021
Customer Service Representative
Aureon
09.2019 - 03.2020
Customer Care Representative
Temp Associates
11.2018 - 03.2019
Customer Service Representative
Wells Fargo Bank
01.2017 - 09.2018
High School Diploma -
Marshalltown High School
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