Adaptable professional with extensive experience in retail management and team leadership. Known for reliability and excellent communication skills, contributing to enhanced operational efficiency.
Work History
Assistant Manager in Training
2 Years 5 Months
Hawaiian Bros | 03.2024 - Current
Conducted training for new team members on operational procedures and customer service standards.
Streamlined inventory management processes to enhance accuracy and reduce waste.
Coordinated daily staff scheduling to optimize labor efficiency during peak hours.
Monitored sales performance and provided feedback for continuous improvement initiatives.
Assisted manager in developing sales goals and tracking progress towards achieving them.
Store Manager
1 Year 5 Months
GNC Live Well | 09.2022 - 02.2024
Enhanced customer experience by resolving issues promptly, fostering loyalty and repeat business.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Shift Leader in Training
1 Year 8 Months
Chipotle Grill | 11.2020 - 07.2022
Handled customer complaints professionally and efficiently, working towards satisfactory resolutions that maintained positive relationships with patrons.
Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures ensuring proper security measures were taken.
Supported management in achieving budgetary goals by closely monitoring expenses, identifying areas of waste, and implementing cost-saving measures when necessary.