Alejandro Loya
El Paso,TX
Summary
An exceptionally friendly And Motivated team member with engaging personality And flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Knows how to deal with pressure with calmness and makes good decisions in stressful situations. Works great in team environments. and does not easily stress.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Love's Travel Shop
06.2022 - Current
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions and provide information on procedures or policies.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted in ongoing improvement of restaurant operations by providing constructive feedback during team meetings or one-on-one sessions with managers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
- Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
Dispatcher
HyperGas (Mexico)
10.2021 - 03.2022
- Manage Truck Traffic in Spanish on designated radio wave communication
- License plates for trucks and trailers
- Document names, timestamps, logging arrival times and dispatch times
- Dispatching internationally between El Paso and Ciudad Juarez, Chihuahua, Mexico.
Gymnastics Instructor/Coach
Cheertastics
06.2016 - 02.2021
- Worked with the Athletic Director for proper training skills to ensure student safety
- Attended coach's meetings, clinics, and other professional activities to improve coaching performance
- Kept an inventory of supplies and uniforms
- Responsible for coordinating events and organizing fundraisers to assist in purchasing team spirit wear for each team member
- Assisted with taking payments in collaboration with directors, staff, and parent boosters
- Established and maintained student behaviors and provided proper supervision during activities.
Retail Clerk/Barista
Starbucks
07.2018 - 07.2019
- Greeted customers with extraordinary level of customer service as they are entering establishments
- Took customer orders and conveyed them to other employees for preparation
- Prepared or served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Issued receipts, refunds, credits, or change due to customers
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Maintained an average of 99% to 100% accuracy rate to reduce quality errors.
Student Camp Counselor
Federal Way Community Center
07.2018 - 07.2019
- Planned daily camp activities ranging from arts and crafts to sports, wilderness education, and interactive games for 50+ children aged 6-12
- Maintained an energetic, wholehearted, and professional demeanor when interacting with children, parents, and other staff members
- Completed monthly production reports, reviewing, and comparing it with employee time sheets to ensure the number of hours match, and submits to company payroll
- Provided customer with excellent service as a Site Manager.
Education
High School Diploma -
Horizon High School
Horizon City, Tx06.2018
Skills
- Customer Service/Complaint Resolution
- Performance-based Instruction
- Data Entry
- Professional Appearance
- Regulatory Compliance
- Guest Engagement
- Strong teamwork
- Hospitality service expertise
Certification
- Texas Food Handler Card, 2016, Current
- TABC, 2016, Current
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Team Member
Love's Travel Shop
06.2022 - Current
Dispatcher
HyperGas (Mexico)
10.2021 - 03.2022
Retail Clerk/Barista
Starbucks
07.2018 - 07.2019
Student Camp Counselor
Federal Way Community Center
07.2018 - 07.2019
Gymnastics Instructor/Coach
Cheertastics
06.2016 - 02.2021
High School Diploma -
Horizon High School
- Texas Food Handler Card, 2016, Current
- TABC, 2016, Current
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