Travis Payne
Pelham,AL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Able to multi-task and perform under pressure or stressful situations. Self motivated, punctual, and eager to learn.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Slim's Pizzeria
Mountain Brook , AL
12.2021 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Followed health code regulations when handling food items safely.
- Worked independently and as a team.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Greeted customers and provided menus.
- Ensured compliance with health and safety regulations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Bussed, cleared, and reset tables as needed throughout shift.
- Filled and served various beverages for customers.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared workstations with ingredients and tools to increase efficiency.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Collaborated with team to deliver timely service of items.
- Delivered food to tables in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Packaged and bagged cooked food and prepared items.
- Communicated clearly with kitchen staff regarding order specifics.
- Ensured all dishes were prepared according to restaurant standards.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Ensured all dishes were presented attractively before serving to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2023
Skills
- Customer service
- Food safety
- Order management
- Inventory control
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Customer engagement
- Problem solving
- Health regulations
- Workstation organization
- Rapid service
- Adaptability
- Adaptability and flexibility
- Sanitation guidelines
- Allergy awareness
- Quick Service
- Sanitation standards
- Menu memorization
- Relationship building
- Multitasking
- Multitasking Abilities
- Problem-solving aptitude
- Cleaning techniques
- Self motivation
- Interpersonal skills
- Professionalism
- Customer interaction
- Email and phone orders
- Take-out service
- Hygiene practices
- Safe food-handling techniques
- Regulatory compliance
- Customer complaint handling
- Organizational skills
Affiliations
- Woodworking
- Leather working
- Musically inclined
- Outdoor activities such as hiking and climbing
- Research general topics of interest
- Spending quality time with family.
References
References available upon request.
Timeline
Restaurant Team Member
Slim's Pizzeria
12.2021 - Current
High School Diploma -
Penn Foster Career School