Malajzhia Henry
Fort Worth,TX
Summary
Aiming to leverage extensive experience in food service and customer interaction to contribute to a dynamic team in a hospitality role. Proven ability to manage inventory, maintain cleanliness, and ensure compliance with safety standards while delivering exceptional service. Skilled in training new employees and enhancing guest experiences through effective communication and problem-solving strategies. Committed to supporting team objectives and optimizing operational efficiency in a fast-paced environment. I’m a skilled professional offering expertise in order taking, money handling and product promotion and positive guest interactions. I greet guests with genuine smiles, promoting an enjoyable experience. I’m also an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Jason’s Deli
Lake Worth , TX
08.2024 - 05.2025
- Operated kitchen equipment safely and efficiently.
- Conducted daily inventory checks to ensure adequate product was available.
- Performed opening side work duties including setting up dining area for guests arrival.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Provided quality customer service with a friendly attitude.
- Greeted customers and provided menus.
- Checked expiration dates on food products regularly and replaced expired items.
- Assisted in taking customer orders and providing recommendations.
- Maintained clean and organized work area at all times.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Trained new team members on restaurant policies and procedures.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Processed payments accurately and efficiently using POS system.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Collected money, made change and counted out register at end of shift.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Rotated inventory to reduce waste and optimize freshness.
Fast Food Cashier
Long John Silver's
Lake Worth , Texas
08.2023 - 07.2024
- Rotated stock to ensure freshness of products.
- Processed payments, gave change and issued receipts for orders.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Stocked shelves with food items and supplies as needed.
- Processed refunds and exchanges according to company policy.
- Verified that all required documents were filled out correctly prior to closing register at the end of each shift.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Greeted customers and provided friendly customer service.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of work area throughout shift.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Accurately made change for cash transactions.
Education
High School Diploma -
Lake Worth High School
Lake Worth , Texas05-2025
Skills
- Customer service
- Team building
- Employee training
- Inventory management
- Cash handling
- Food safety
- Effective communication
- Problem solving
- Time management
- Strong teamwork
- Cleaning and sanitizing
- Guest experiences
- Cash handling expertise
- Cleanliness standards
- Supply restocking
- Food safety procedures
- Kitchen support
- Food safety measures
- Customer interaction
- Hygiene practices
- Upselling strategies
- Take-out service
- Food running
- Multitasking and organization
- Safe food handling
- Team member support
- Strong work ethic
- Positive and professional
- Positive guest interactions
- Guest engagement
- Task prioritization
- Calm demeanor
- Exceptional customer service
- Quality control
- Sales techniques
- Suggestive selling
- Point of sale (POS) system operations
- Hospitality service expertise
- Email and phone orders
- Order taking
- Cleaning techniques
Certification
- Food handlers Certification
- Patient Care Technician Certification
- Texas Drivers Licenses
Timeline
Restaurant Team Member
Jason’s Deli
08.2024 - 05.2025
Fast Food Cashier
Long John Silver's
08.2023 - 07.2024
High School Diploma -
Lake Worth High School