Ela Machado
Swainsboro,GA
Summary
Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. Determined Restaurant Team Member with pleasant personality and desire to learn new tasks.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Zaxby's Chicken Fingers & Buffalo Wings
Swainsboro, GA
11.2023 - Current
- Ensured all dishes were prepared according to restaurant standards.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Maintained clean and organized work area at all times.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Replenished condiments and other supplies at tables and stations.
- Bussed, cleared, and reset tables as needed throughout shift.
- Processed payments accurately and efficiently using POS system.
- Communicated clearly with kitchen staff regarding order specifics.
- Greeted customers and provided menus.
- Delivered food to tables in a timely manner.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Assisted in taking customer orders and providing recommendations.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Performed opening side work duties including setting up dining area for guests arrival.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Auxiliary Services(Food Service Worker)
East Georgia College
Swainsboro, GA
08.2023 - Current
- Assisted with unloading deliveries from suppliers into storage areas.
- Replenished condiments at customer tables as needed.
- Prepared beverages such as coffee, tea, soda.
- Greeted customers upon arrival in the dining area.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties as assigned by management.
- Served meals to customers in a friendly and courteous manner.
- Assisted in the preparation of food items according to recipes and instructions.
- Ensured that all foods were prepared according to health department regulations.
- Cleaned kitchen areas, equipment and utensils.
- Properly stored all leftover food items after each shift.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Monitored inventory levels of food items used during meal services.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Set up, restocked and cleaned dining areas.
- Maintained professional demeanor during interactions with customers and co-workers.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Monitored temperatures of prepared food and cold-storage areas.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Rotated inventory to reduce waste and optimize freshness.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Packaged and bagged cooked food and prepared items.
Education
Bachelor of Arts -
University of Phoenix
Tempe, AZ05-2014
Skills
- Food preparation
- Point of sale operation
- Customer service
- Health regulations compliance
- Multitasking under pressure
- Attention to detail
- Problem solving
- Adaptability to change
- Strong teamwork
- Food allergy awareness
- Email and phone orders
- Food safety
- Table service
- Guest experiences
- Customer interaction
- Taking orders
- Cleanliness standards
- Order taking
- Cash handling expertise
- Food presentation
- Hygiene practices
- Cleaning and sanitizing
- Salad and sandwich assembly
- Table setting
- Guest engagement
- Positive guest interactions
- Front-of-house display creation
- Dish preparation
- Check payment processing
- Exceptional customer service
- Take-out service
- Food inspection
- Dining customer service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Team Member
Zaxby's Chicken Fingers & Buffalo Wings
11.2023 - Current
Auxiliary Services(Food Service Worker)
East Georgia College
08.2023 - Current
Bachelor of Arts -
University of Phoenix