Summary
Overview
Work History
Education
Skills
Websites
Certification
Clearance
Timeline
Generic

Alejandro Marquez Jr.

Scottsdale,AZ

Summary

Cyber Systems Operator and Senior Client Support administrator Highly skilled and security-cleared IT professional with over 4 years of extensive experience in customer support, technical expertise, system and network operations within federal and professional corporations. Adept in improving processes, compliance, and operations within mission-critical objectives. Exemplifies communication, proper documentation and collaborations with teams and users to resolve technical difficulties.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Systems Engineer

One Diversified
Phoenix , AZ
01.2026 - Current

coordinate and strategize installation of over 500 security systems throughout the data center.

Coordinate and schedule installation of access control for every access point at the data center.

After installation configure all cameras and ensure proper focus.

Wire all tracker boards and main boards for access control then install and verify functionality of all access control points.

Conducted remote diagnostic assessments using specialized tools to identify root cause of system issues.
Create SOPs on installing CCTV & Access Control systems.
Conducted troubleshooting for hardware and software issues on-site.
Provided technical support to clients during equipment setup and maintenance.
Documented service calls and technician reports for quality assurance.

System Administrator

New Mexico Air National Guard
Kirtland AFB, NM
06.2021 - Current
  • Install, support and maintain computers and servers for functionality and reliability within networks.
  • Address service outages and network disruptions to restore functionality and reduce work stoppages.
  • Upgrade systems and complete capacity planning for current and future technological needs.
  • Contribute to warfare operations, meet necessary guidelines for mission initiatives.
  • Plan software and hardware solutions according to squadron needs and budget restriction.
  • Assess and analyze potential security risks across network, system, and application layers, contributing to a strengthened overall security posture.
  • Supported cybersecurity measures to protect sensitive data and infrastructure.

Senior IT/Field Technician

BSN Security
Scottsdale, Arizona
05.2025 - 10.2025
  • Install and configure entire CCTV & Access Control systems.
  • Install and configure control boards for CCTV & Access Control systems sometimes integrating them as well.
  • Conducted remote diagnostic assessments using specialized tools to identify root cause of system issues.
  • Create SOPs on installing CCTV & Access Control systems.
  • Conducted troubleshooting for hardware and software issues on-site.
  • Provided technical support to clients during equipment setup and maintenance.
  • Documented service calls and technician reports for quality assurance.

PSL/ Shift Manager

Dicks Sporting Goods
Tempe, AZ
11.2023 - 05.2025
  • Supervised and delegated tasks to 20 temporary and full time staff members.
  • Enforced safety protocols to maintain a secure work environment for all staff.
  • Assembled, staged, and mounted new products in various ways for promotion.
  • Replace all new signage and ads for new promotions.
  • Reprice items when cost goes up or down.
  • Run register when needed as well as process new shipment for shoes and run them out onto the sales floor.
  • Process and prep new merchandise coming into the store as well as SFS (ship from store).
  • Led team in managing daily store operations and ensuring customer satisfaction.

Lead Associate

Schneider Electric
El Paso, Texas
10.2022 - 02.2023
  • Complete and prep server racks for Microsoft and Google.
  • Utilize and create blueprints for newer builds for patch panels
  • Uses point-to-point wiring connection to run wire all throughout the server rack.
  • Tested server racks to ensure they were sent off properly.
  • Coordinated technical solutions with external contracted services for specialized support.

SHIFT MANAGER

Cavenders Western wear
El Paso, Texas
11.2020 - 06.2021
  • Supervised and delegated tasks to 11 temporary staff members.
  • Reinforced OSHA safety protocols and personal protective equipment among all personnel.
  • Assembled, staged, and mounted new products in various ways for promotion.
  • Process and prep new merchandise coming into the store as well as SFS (ship from store).
  • Supervised daily store operations and ensured compliance with company policies.
  • Coordinated staff schedules to optimize coverage during peak sales periods.

Education

Bachelor of Management Information Systems -

Park University
Gilbert, AZ
05.2027

Cyber Systems Operations Apprentice -

Community College of the Air Force
Keesler AFB, MS
10.2022

Skills

  • CompTIA Security CE SYO-601
  • ServiceNow
  • Active Directory
  • McAfee
  • Windows 11
  • Linux (Red Hat)
  • Office 365
  • Risk Management
  • Software and Hardware Installation
  • Software Licensing
  • Ethernet
  • Fiber
  • Switches
  • TCP/IP Networking
  • PowerShell
  • SOC
  • Dameware
  • Remote Desktop Connection
  • Event Viewer
  • Live Chat
  • SharePoint
  • Information Technology
  • System Administration
  • Troubleshooting
  • SIEM
  • Customer Service
  • Equipment Purchasing

Certification

  • CompTIA Security+ CE SYO-601

Clearance

TOP SECRET/SCI CLEARANCE

Timeline

Security Systems Engineer

One Diversified
01.2026 - Current

Senior IT/Field Technician

BSN Security
05.2025 - 10.2025

PSL/ Shift Manager

Dicks Sporting Goods
11.2023 - 05.2025

Lead Associate

Schneider Electric
10.2022 - 02.2023

System Administrator

New Mexico Air National Guard
06.2021 - Current

SHIFT MANAGER

Cavenders Western wear
11.2020 - 06.2021

Bachelor of Management Information Systems -

Park University

Cyber Systems Operations Apprentice -

Community College of the Air Force
Alejandro Marquez Jr.