Summary
Overview
Work History
Education
Skills
Websites
Certification
Clearance
Timeline
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Alejandro Marquez Jr.

Scottsdale,AZ

Summary

Cyber Systems Operator and Senior Client Support administrator Highly skilled and security-cleared IT professional with over 4 years of extensive experience in customer support, technical expertise, system and network operations within federal and professional corporations. Adept in improving processes, compliance, and operations within mission-critical objectives. Exemplifies communication, proper documentation and collaborations with teams and users to resolve technical difficulties.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior IT/Field Technician

BSN Security
Scottsdale, Arizona
05.2025 - Current
  • Install and configure entire CCTV & Access Control systems.
  • Install and configure control boards for CCTV & Access Control systems sometimes integrating them as well.
  • Conducted remote diagnostic assessments using specialized tools to identify root cause of system issues.
  • Create SOPs on installing CCTV & Access Control systems.
  • Conducted troubleshooting for hardware and software issues on-site.
  • Provided technical support to clients during equipment setup and maintenance.
  • Documented service calls and technician reports for quality assurance.

System Administrator

New Mexico Air National Guard
Kirtland AFB, NM
06.2021 - Current
  • Install, support and maintain computers and servers for functionality and reliability within networks.
  • Address service outages and network disruptions to restore functionality and reduce work stoppages.
  • Upgrade systems and complete capacity planning for current and future technological needs.
  • Contribute to warfare operations, meet necessary guidelines for mission initiatives.
  • Plan software and hardware solutions according to squadron needs and budget restriction.
  • Assess and analyze potential security risks across network, system, and application layers, contributing to a strengthened overall security posture.
  • Supported cybersecurity measures to protect sensitive data and infrastructure.

PSL/ Shift Manager

Dicks Sporting Goods
Tempe, AZ
11.2023 - 05.2025
  • Supervised and delegated tasks to 20 temporary and full time staff members.
  • Enforced safety protocols to maintain a secure work environment for all staff.
  • Assembled, staged, and mounted new products in various ways for promotion.
  • Replace all new signage and ads for new promotions.
  • Reprice items when cost goes up or down.
  • Run register when needed as well as process new shipment for shoes and run them out onto the sales floor.
  • Process and prep new merchandise coming into the store as well as SFS (ship from store).
  • Led team in managing daily store operations and ensuring customer satisfaction.

Lead Associate

Schneider Electric
El Paso, Texas
10.2022 - 02.2023
  • Complete and prep server racks for Microsoft and Google.
  • Utilize and create blueprints for newer builds for patch panels
  • Uses point-to-point wiring connection to run wire all throughout the server rack.
  • Tested server racks to ensure they were sent off properly.
  • Coordinated technical solutions with external contracted services for specialized support.

SHIFT MANAGER

Cavenders Western wear
El Paso, Texas
11.2020 - 06.2021
  • Supervised and delegated tasks to 11 temporary staff members.
  • Reinforced OSHA safety protocols and personal protective equipment among all personnel.
  • Assembled, staged, and mounted new products in various ways for promotion.
  • Process and prep new merchandise coming into the store as well as SFS (ship from store).
  • Supervised daily store operations and ensured compliance with company policies.
  • Coordinated staff schedules to optimize coverage during peak sales periods.

Education

Bachelor of Management Information Systems -

Park University
Gilbert, AZ
05.2027

Cyber Systems Operations Apprentice -

Community College of the Air Force
Keesler AFB, MS
10.2022

Skills

  • CompTIA Security CE SYO-601
  • ServiceNow
  • Active Directory
  • McAfee
  • Windows 11
  • Linux (Red Hat)
  • Office 365
  • Risk Management
  • Software and Hardware Installation
  • Software Licensing
  • Ethernet
  • Fiber
  • Switches
  • TCP/IP Networking
  • PowerShell
  • SOC
  • Dameware
  • Remote Desktop Connection
  • Event Viewer
  • Live Chat
  • SharePoint
  • Information Technology
  • System Administration
  • Troubleshooting
  • SIEM
  • Customer Service
  • Equipment Purchasing

Certification

  • CompTIA Security+ CE SYO-601

Clearance

TOP SECRET/SCI CLEARANCE

Timeline

Senior IT/Field Technician

BSN Security
05.2025 - Current

PSL/ Shift Manager

Dicks Sporting Goods
11.2023 - 05.2025

Lead Associate

Schneider Electric
10.2022 - 02.2023

System Administrator

New Mexico Air National Guard
06.2021 - Current

SHIFT MANAGER

Cavenders Western wear
11.2020 - 06.2021

Bachelor of Management Information Systems -

Park University

Cyber Systems Operations Apprentice -

Community College of the Air Force

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