
Cyber Systems Operator and Senior Client Support administrator Highly skilled and security-cleared IT professional with over 4 years of extensive experience in customer support, technical expertise, system and network operations within federal and professional corporations. Adept in improving processes, compliance, and operations within mission-critical objectives. Exemplifies communication, proper documentation and collaborations with teams and users to resolve technical difficulties.
coordinate and strategize installation of over 500 security systems throughout the data center.
Coordinate and schedule installation of access control for every access point at the data center.
After installation configure all cameras and ensure proper focus.
Wire all tracker boards and main boards for access control then install and verify functionality of all access control points.
Conducted remote diagnostic assessments using specialized tools to identify root cause of system issues.
Create SOPs on installing CCTV & Access Control systems.
Conducted troubleshooting for hardware and software issues on-site.
Provided technical support to clients during equipment setup and maintenance.
Documented service calls and technician reports for quality assurance.
TOP SECRET/SCI CLEARANCE