Certified Admin cloud Specialist accustomed to working in multitasking and fast-paced environments. Adept at providing excellent customer support and knowledge on any IT related issues and installing, configuring, and maintaining computer hardware and software. Well-developed communication skills, extensive problem-solving skills, and ability to handle end-user complaints effectively.
• Remote Admin, support solutions implementing all features of SharePoint 2013 within the SECNAV Portal environment. • Supporting users’ access, password, removals, user configuration• Provide improved workflows through integration with Microsoft Office, and enterprise search capabilities.• Information repository – build a platform that can become the core repository of Navy JAG
Community knowledge over time. Additional needs include streamlining Navy JAG Community processes with electronic forms, workflows, signatures, and enterprise search.
• Provide user documentation in electronic format utilizing Microsoft Word that allows users with little to no experience with SharePoint 2013 to use any and all tools and capabilities designed and implemented in SharePoint 2013• Provide phone, onsite, and remote end-user training & support on various software, hardware & operating procedures.• Train users how to remotely connect from home or in office both wired and wirelessly using either the token or PIV card authentication methods.