CompTIASecurity
Stanley Seldon
Leesubrg,Virginia
Summary
Experienced IT professional with strong focus on providing technical support and troubleshooting. Adept at resolving complex issues while ensuring efficient operations and user satisfaction. Known for team collaboration, adaptability, and delivering results in dynamic environments. Proficient in network management, software support, and customer service. Reliable and flexible with changing needs, ensuring smooth and effective IT service delivery.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
Work History
Senior Help Desk Technician
The Rise Marketing Agency
02.2022 - 03.2026
- Performed installation and preventive maintenance on IT equipment, enhancing operational efficiency and reliability.
- Administered relational database systems to facilitate accurate information storage and support comprehensive reporting and analysis.
- Oversaw user account management processes, adhering to security protocols while managing accounts on various server platforms.
- Diagnosed and addressed technical problems to improve overall workplace productivity and user satisfaction.
- Maintained and optimized spreadsheets and databases to support accurate performance and sales reporting.
- Performed installations, upgrades, and backups of software applications and operating systems.
- Provided technical support, troubleshooting hardware and software issues for end-users.
- Managed ticketing system, ensuring timely resolution of user inquiries and incidents.
- Coordinated with IT teams to implement new software solutions and updates effectively.
- Led troubleshooting efforts for hardware and software issues, enhancing user experience and operational efficiency.
Lead Dispatcher/Customer Service
Reston Limousine
01.2019 - 01.2022
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Managed chauffeurs while leading and delegating job assignments.
- Provided Medical Escorts for Inova Hospital
- Troubleshooted dispatching software, such as Santa Cruz.
- Proficient in Excel; worked through tables and created formulas to make shortcuts.
- Coordinated dispatch operations to ensure timely vehicle assignments and optimal route planning.
- Trained and mentored junior dispatchers on industry best practices and operational protocols.
- Implemented process improvements that enhanced communication between drivers and dispatch teams.
Data Center Technician
Outsource
01.2016 - 01.2019
- Monitored day-to-day performance of servers, maintaining an optimally controlled environment for servers, whilst troubleshooting network and server problems.
- Provided timely customer and internal updates using a computer-based ticketing system.
- Assisted customers with the diagnosis of hardware and software issues on their equipment
- Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
- Oversaw installation, configuration, and maintenance of data center hardware and software systems.
- Diagnosed and resolved hardware malfunctions to ensure optimal data center performance.
- Implemented best practices for cable management and equipment organization within the data center.
Education
Bachelor’s - Sports Management
Fisher College
Boston, MA01-2020
Skills
- CompTIA Security 601 Certification (2023)
- Software Design
- Personal Computer Hardware and Troubleshooting
- Network Security Basics
- Information Literacy
- JavaScript
- Technical support expertise
- Data backup and recovery
- Training and mentoring
Software
Active Directoy
Ticketing Software
Personal Computer Hardware
JavaScript
Timeline
Senior Help Desk Technician
The Rise Marketing Agency
02.2022 - 03.2026
Lead Dispatcher/Customer Service
Reston Limousine
01.2019 - 01.2022
Data Center Technician
Outsource
01.2016 - 01.2019
Bachelor’s - Sports Management
Fisher College