Kathiria Rodríguez

• Handel Claims
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Participated in training programs to enhance product knowledge and customer service skills.
• Improved resolution time with effective problem-solving for customer complaints.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Greeting customers and giving them an introduction of the offers and special sales.
• Accurately processed POS transactions, payment cards, and receipts to customer.
• Helped customers locate and answering questions about the products.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Clerical Work
• Prepare invoices for Banco Popular of Puerto Rico
• Coordinate executive communications, including taking calls and responding to emails
• Prepare internal and external corporate documents for team members and industry partners
• Maintain an organized filing system of paper and electronic documents
• Customer service related duties
• Uphold a strict level of confidentiality
• Answered high volume of phone calls and email inquiries.
• Organized and coordinated conferences and monthly meetings.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Developed and maintained automated alert systems for important deadlines.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Used advanced software to prepare documents, reports, and presentations.
• Handled confidential and sensitive information with discretion and tact.
• Handled incoming and outgoing mail, email and faxes.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Coordinated events and worked on ad hoc projects.
• Created and managed office systems to efficiently deal with documentation.
• Wrote reports, executive summaries and newsletters.
• Updated and maintained confidential databases and records.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Screened personal and business calls and directed to appropriate party.
• Volunteered to help with special projects of varying degrees of complexity.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.
• Filed paperwork and organized computer-based information.
• Promoted team productivity by keeping supplies organized and well-stocked.

• General Clerical duties
• Photocopying, scanning, typing, faxing, mail distribution and filing
• Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Developed and maintained automated alert systems for important deadlines.
• Handled confidential and sensitive information with discretion and tact.
• Updated and maintained confidential databases and records.

Perform clerical duties such as:

• Indexing of documents
• Document verification
• Organize files
• Receive, verify and correct invoices
• Strict level of confidentiality
  
• Analyzed problems and worked with teams to develop solutions.
• Interacted with customers by phone, email, or in-person to provide information.
• Facilitated successful completion of projects from concept to launch.
• Participated in workshops and presentations related to projects to gain knowledge.
• Explored new technologies and approaches to streamline processes.
• Prepared project presentations and reports to assist senior staff.
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.

• Manage Reservations
• Escort customers to assigned dining or Bar areas
• Greet customers upon their departure
• Answering incoming calls and address customer's queries
• Validating Credit charges and room charges
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Assigned patrons to tables suitable for needs and restaurant section rotation.