Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Martinez

Lagrange,Kentucky

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Manger

Starbucks
07.2021 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved guest inquiries punctually and politely for professional customer service.

Mosquito Technician

Mosquito Joe
03.2024 - 05.2024
  • Reduced mosquito populations by applying targeted treatments to breeding sites and resting areas.
  • Enhanced community safety by conducting thorough property inspections to identify potential mosquito habitats.
  • Supported public health initiatives by providing education on mosquito-borne illnesses and prevention strategies.
  • Improved customer satisfaction through timely response to service requests and effective communication of treatment plans.

Education

Associate of Science - Biology

Jefferson Community And Technical College
Louisville, KY

Skills

  • Marketing
  • Time Management
  • Lead Generation
  • Sales management
  • Problem-solving abilities
  • GPS Navigation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Mosquito Technician

Mosquito Joe
03.2024 - 05.2024

Manger

Starbucks
07.2021 - Current

Associate of Science - Biology

Jefferson Community And Technical College

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Alejandro Martinez