Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Martinez

Woodbridge,VA

Summary

Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in relevant software.

Overview

3
3
years of professional experience

Work History

ASC SAFETY

Amazon.Inc
11.2024 - Current
  • Promoted a culture of teamwork by fostering open communication, collaboration, and shared accountability among team members.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Problem Solver

Amazon
03.2024 - Current
  • Evaluated existing processes, procedures, and policies to determine where improvements could be made.
  • Collaborated with other departments to identify root causes of systemic problems.
  • Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.

Cashier

Fresh World
11.2021 - 09.2023
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.

Education

High School Diploma -

Freedom High School
Woodbridge, VA
06-2023

Skills

  • Order Fulfillment
  • Inventory Tracking
  • Material Handling
  • Pallet Jack Operation

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

ASC SAFETY

Amazon.Inc
11.2024 - Current

Problem Solver

Amazon
03.2024 - Current

Cashier

Fresh World
11.2021 - 09.2023

High School Diploma -

Freedom High School

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Alejandro Martinez