Summary
Work History
Education
Skills
Timeline
Generic

Alejandro Martinez Santamaria

Milwaukee

Summary

Dynamic and customer-focused professional with experience at Wegow, excelling in high-pressure environments. Demonstrated strong multitasking and problem-solving skills, enhancing guest satisfaction through attentive service. Bilingual in Spanish and English, with a solid foundation in Mandarin, I thrive in collaborative settings, ensuring efficient operations and fostering a positive dining atmosphere.

Work History

Festival Waiter

Wegow
05.2023 - 08.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Education

Bachelor of Science - Biochemistry

University of Wisconsin, Milwaukee
Milwaukee, WI
05-2025

Skills

  • Strong multitasking
  • Time management
  • Attention to detail
  • Fluent in Spanish and English
  • B2 level in Mandarin (Chinese)(HSK3)
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving

Timeline

Festival Waiter

Wegow
05.2023 - 08.2023

Bachelor of Science - Biochemistry

University of Wisconsin, Milwaukee
Alejandro Martinez Santamaria
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