Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alejandro Molina

Chicago,IL

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

2
2
years of professional experience

Work History

Food and Beverage Server

Gather
Chicago, IL
06.2024 - 12.2024
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Suggested food and beverage items to customers based on their preferences.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Bartender

Gather
Chicago, IL
06.2024 - 12.2024
  • Greeted customers and provided excellent customer service.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Wine suggestions.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Food and Beverage Server

Casatis
Chicago, IL
05.2023 - 09.2024
  • Suggested food and beverage items to customers based on their preferences.
  • Wine pairing.
  • Side work duties.

Manager

Bioloco
Madrid, Madrid
09.2023 - 05.2024
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Directed recruitment, hiring, and training of new staff members.

Education

MBA - Project Management

CEUPE BUSINESS SCHOOL
MADRID SPAIN
02-2024

High School Diploma -

U E COLEGIO LA SALLE
MERIDA VENEZUELA
06-2014

Skills

  • Trilingual (Spanish, Italian, and English)
  • Guest issue resolution
  • Upselling
  • Food handling safety
  • Guest relations
  • Wine pairing
  • POS system operation

Languages

English
Full Professional
Spanish
Native/ Bilingual
Italian
Full Professional

References

References available upon request.

Timeline

Food and Beverage Server

Gather
06.2024 - 12.2024

Bartender

Gather
06.2024 - 12.2024

Manager

Bioloco
09.2023 - 05.2024

Food and Beverage Server

Casatis
05.2023 - 09.2024

MBA - Project Management

CEUPE BUSINESS SCHOOL

High School Diploma -

U E COLEGIO LA SALLE
Alejandro Molina