Alejandro Morales
Chicago Ridge
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Team lead
Ila's
Chicago
06.2025 - Current
- Coordinated schedules to optimize team coverage and productivity.
- Monitored inventory levels and facilitated timely restocking efforts.
- Implemented process improvements to enhance service efficiency and quality.
- Resolved customer inquiries and complaints with a focus on satisfaction.
Head busser
Porter Cullens Irish Pub & Restaurant
Evergreen Park
01.2024 - Current
- Organized special events at the restaurant including banquets, weddings, anniversaries. Communicated effectively with other departments within the restaurant to streamline processes. Handled complaints from customers professionally and efficiently resolved any issues that arose. Trained new hires on proper procedures for cleaning and setting tables according to established standards.
- Maintained high standards of cleanliness in the restaurant by promptly clearing tables and resetting them for new customers.
- Performed opening and closing duties such as counting cash drawers, restocking supplies, and setting up dining areas.
Assistant Manager
Good Times Brews
04.2023 - 06.2023
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Interviewed potential job candidates and made hiring recommendations to general manager.
Waiter / Waitress
pancake Cafe
06.2021 - 04.2023
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prepared and served food and beverages to customers.
Barback
PR Italian Bistro
Chicago
08.2017 - 07.2021
- Monitored bar area for intoxicated guests and enforced responsible drinking policies.
- Collected, washed, and restocked glass and barware for repeated use.
- Assisted in setting up and stocking bars for events and functions.
- Maintained cleanliness of bar area.
Busser
PR Italian Bistro
Chicago
08.2017 - 07.2021
- Unloaded and stocked glassware, plates, and utensils.
- Assisted waitstaff by bringing out food and dessert plates.
- Removed plates and glasses from tables after meals.
- Carried trays of food from kitchen to dining room when necessary.
- Delivered beverages quickly and accurately based on order specifications.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Swept and mopped dining areas after closing.
- Restocked and cleaned facility restrooms and stalls.
- Regularly checked restrooms for cleanliness throughout shift.
Education
associate in science - neuroscience
Malcolm X College
Chicago, IL, United States06.2021
Skills
- Cross-Functional
- Can Lift Up to 50 Lbs
- Communication
- Professionalism
- Teamwork
- Service
- Customer Service
- High Volume Service
- Business Operations
- Food Safety Knowledge
Languages
- English, Fluent
- Spanish, Fluent
Certifications Courses
- Basset - Food Service Prep, 06/01/23
- Food Handler - Food Service Prep, 06/01/23
- Food Protection Manager Certification - ServSafe Class and Exam Services, 06/01/23
Certification
ServSafe Certification
Timeline
Team lead
Ila's
06.2025 - Current
Head busser
Porter Cullens Irish Pub & Restaurant
01.2024 - Current
Assistant Manager
Good Times Brews
04.2023 - 06.2023
Waiter / Waitress
pancake Cafe
06.2021 - 04.2023
Barback
PR Italian Bistro
08.2017 - 07.2021
Busser
PR Italian Bistro
08.2017 - 07.2021
associate in science - neuroscience
Malcolm X College