Alyssa Papotto
Summary
A Business Administration graduate experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
Work History
Fulfillment Team Lead
Walmart
01.2025 - Current
- Managed a team of 48 to 50 associates.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased average daily order capacity from 275 orders to 350 orders.
- Increased Customer Satisfaction (CSAT) score from 3.7 to 4.6.
- Decreased customer wait time from 7 minutes to 5 minutes.
Online Pickup/Delivery Associate
Walmart
04.2022 - 01.2025
- Ranked consistently among the top associates based on key performance metrics.
- Implemented a shared Google Docs project to track out of stock items and other issues storewide.
- Established a training checklist for Online Pickup/Delivery new hires.
- Assisted with Black Friday Events preparation and execution.
- Distributed orders to customers and delivery drivers, ensuring adherence to wait time goals.
- Maintained communication with vendors to stay updated on new products and stock levels.
- Proactively identified store-wide improvement opportunities using Online Pickup/Delivery (OPD) metrics.
- Served as a mentor for new associates.
Home Office Pathway Experience (HOPE) Program Intern
Walmart
03.2024 - 05.2024
- Designed and validated floorplans for Apparel departments, contributing to modular development.
- Participated in the Fall season reset for the Boys', Girls', and Men's departments.
- Learned about merchant strategy to floorplan (planogram).
- Co-led a project to rename categories across all Apparel departments.
- Analyzed and organized data, presenting findings to Apparel senior management weekly.
Food/Consumables Team Lead
Walmart
07.2021 - 04.2022
- Led a team of 8-10 associates, managing schedules and coverage.
- Promoted to leadership role for exceptional work ethic and customer service.
- Conducted daily meetings to update the team on sales, news, and store updates.
- Negotiated with vendors to order products, build displays, and maintain relationships.
- Set modulars (planograms) as categories were refreshed.
- Verified and completed price changes for grocery departments.
- Prepared for seasonal candy and grocery freight flow.
- Marked down inventory to sell through as needed.
- Ranked one of the top stores in the market for seasonal candy sell through.
- Planned end caps and store features for grocery departments based on sales and upcoming events.
- Assisted with the monthly inventory of meat/produce departments.
- Provided training and development coaching, fostering positive employee relationships.
Online Grocery Pickup Associate
Walmart
11.2020 - 07.2021
- Delivered quick and accurate service, consistently achieving high feedback ratings and repeat business.
- Ensured product quality by carefully bagging and handling items.
- Resolved customer concerns promptly to ensure satisfaction.
Grocery Department Manager
Walmart
05.2020 - 11.2020
- Managed daily operations and cash handling as part of the hourly management team.
- Oversaw price changes and completed necessary paperwork.
- Ordered inventory to maintain end caps and features.
- Built and maintained vendor relationships, managed product rotation, and developed displays.
Pickup Today Department Manager
Walmart
02.2020 - 05.2020
- Supervised a team of 3-5 associates, ensuring effective packaging and shipping.
- Monitored daily reports and customer surveys, addressing any issues.
- Conducted research on store's inventory to find on-hand discrepancies.
Support Manager
Walmart
08.2019 - 02.2020
- Led a team of 5-8 associates, optimizing workflow and improving performance through targeted training.
- Prepared schedules and resolved customer issues to enhance satisfaction.
- Held daily huddles to touch base with all second shift associates.
- Assisted with front end closing procedures and cash management.
Frozen/Dairy Department Manager
Walmart
10.2018 - 08.2019
- Managed a team of 2-3 associates, ensuring adherence to department policies and quality standards.
- Addressed out-of-stock issues and verified product safety.
- Reduced shrink for multiple dairy categories.
- Researched and solved inventory issues by alerting the distribution center of delivery inconsistencies.
- Completed price changes and reports daily.
- Maintained displays such as end caps and seasonal necessities.
Retail Sales Consultant
AT&T
03.2018 - 10.2018
- Provided professional support for sales and service needs, resolving conflicts with strong problem-solving skills.
- Managed financial transactions and inventory, while training customers on new devices and services.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NH08.2023
Associate's Degree - Business Administration
Cuyahoga Community College
Cleveland, OH12.2019
Skills
- Customer service expertise
- Microsoft Office
- Microsoft Windows
- Team Supervision
- JDA Program Suite
- Detail-oriented
- Training and mentoring
- Quality control
- Problem-solving
- Analytical
- Cross-functional
- Goal oriented
- Organizational skills
Timeline
Fulfillment Team Lead
Walmart
01.2025 - Current
Home Office Pathway Experience (HOPE) Program Intern
Walmart
03.2024 - 05.2024
Online Pickup/Delivery Associate
Walmart
04.2022 - 01.2025
Food/Consumables Team Lead
Walmart
07.2021 - 04.2022
Online Grocery Pickup Associate
Walmart
11.2020 - 07.2021
Grocery Department Manager
Walmart
05.2020 - 11.2020
Pickup Today Department Manager
Walmart
02.2020 - 05.2020
Support Manager
Walmart
08.2019 - 02.2020
Frozen/Dairy Department Manager
Walmart
10.2018 - 08.2019
Retail Sales Consultant
AT&T
03.2018 - 10.2018
Associate's Degree - Business Administration
Cuyahoga Community College
BBA - Business Administration
Southern New Hampshire University
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