DeNico Hayes
Fort Worth
Summary
Experienced in interpreting and evaluating customer inquiries to swiftly address issues. Strong ability to accurately record customer grievances and stay informed about products and promotions. Confident communicator with adept customer service skills, known for exhibiting diplomacy and dedication. Enhances team morale and performance metrics.
Overview
9
9
years of professional experience
Work History
Fulfillment Team Lead
Walmart
09.2023 - Current
- Led cross-functional teams to enhance customer satisfaction and improve team metrics.
- Developed training programs to improve team skills and performance standards.
- Streamlined processes, reducing operational bottlenecks and increasing output quality.
- Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Implemented strategic initiatives that aligned with company goals, driving continuous improvement.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Operations Manager
HTC Delivery
07.2016 - 09.2023
- Led cross-functional teams to enhance customer satisfaction and improve team metrics.
- Developed training programs to improve team skills and performance standards.
- Streamlined processes, reducing operational bottlenecks and increasing output quality.
- Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Implemented strategic initiatives that aligned with company goals, driving continuous improvement.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Bachelor of Science - Health Sciences
Howard University
Washington, DC05.2024
Associate of Arts - General Studies
Prince George’s Community College
Largo, MD05.2020
Skills
- Customer Data Confidentiality
- Order and Refund Processing
- Upbeat and Positive Personality
- Customer Service
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Understanding Customer Needs
- Microsoft Office Expertise
- Transaction Processing
- Courteous with Strong Service Mindset
Affiliations
- Deans List 2020 - 2021
Timeline
Fulfillment Team Lead
Walmart
09.2023 - Current
Operations Manager
HTC Delivery
07.2016 - 09.2023
Bachelor of Science - Health Sciences
Howard University
Associate of Arts - General Studies
Prince George’s Community College
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