Alejandro Naing
Las Vegas
Summary
Dependable Lead Sales Associate with 4 years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies. Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures.
Seasoned facilities team member with expertise in cleaning, stocking and maintaining cleaning supplies and facilities. Maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking.
Overview
6
6
years of professional experience
Work History
Utility Porter
Wynn Las Vegas
10.2024 - Current
- Serviced restrooms by cleaning surfaces, sweeping floors, removing trash and restocking supplies.
- Performed deep cleaning tasks such as moving furniture, dusting walls, and ceilings and shampooing carpet.
- Reported emergencies to supervisor and provided assistance.
- Used appropriate techniques to clean fabric such as upholstery and drapes.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Supervised supplies in inventory and submitted reorder requests.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Trained to use machines for cleaning/assistance in cleaning such as pressure washers, scrubbers, scissor lifts, single man lifts, etc.
Sales Lead
Marshal Retail Group
10.2019 - 09.2023
- Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Provided training sessions for new employees on sales techniques, procedures.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Created reports and presentations on weekly sales performance to senior management.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Maintained attractive merchandise displays to maximize purchases.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Cross-trained on different positions to best support team during peak periods.
- Scanned and bagged items and operated cash register to check out store patrons.
Team Member
McDonald's
02.2019 - 09.2019
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Participated in training sessions for new employees when needed.
- Addressed customer needs, responding to specific requests.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
Education
High School Diploma -
Clark High School
Clark, SD05.2019
Skills
- Sales Closing
- Stockroom Management
- Key Account Management
- Lead Generation
- POS System Operation
- Customer Service
- Inventory and Stocking
- Merchandise Displays
- Staff Training and Development
- Bilingual
- Team Leadership
- Tactful Conflict Resolution
- Retail Store Operations
- Equipment operation
- Sanitation procedures
- Deep cleaning
- Work orders
Languages
Spanish
Limited
Timeline
Utility Porter
Wynn Las Vegas
10.2024 - Current
Sales Lead
Marshal Retail Group
10.2019 - 09.2023
Team Member
McDonald's
02.2019 - 09.2019
High School Diploma -
Clark High School
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