Summary
Overview
Work History
Education
Skills
Timeline
Server

Rodrigo Gonzalez

Las Vegas,Nevada

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

18
18
years of professional experience

Work History

Server

Wynn Las Vegas
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

The Cosmopolitan of Las Vegas
10.2013 - 03.2025
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Food Runner/Server

Alder & Birch Orleans Casino
02.2016 - 10.2020
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.

Food Runner

Wet Republic Ultra Pool MGM Grand
04.2007 - 09.2016
  • Assisted guests with special requests or accommodations, demonstrating flexibility and commitment to outstanding service.
  • Welcomed guests to pool and resort by providing friendly, memorable service.
  • Assisted with inventory and cabana set-up each day before opening.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Ensured accurate order delivery to guests.

Education

High School Diploma -

Jefferson Davis High School
Houston, TX
05-2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • High volume dining
  • Service prioritization
  • Guest engagement
  • Hospitality service expertise

Timeline

Server

Wynn Las Vegas
07.2024 - Current

Food Runner/Server

Alder & Birch Orleans Casino
02.2016 - 10.2020

Server

The Cosmopolitan of Las Vegas
10.2013 - 03.2025

Food Runner

Wet Republic Ultra Pool MGM Grand
04.2007 - 09.2016

High School Diploma -

Jefferson Davis High School

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Rodrigo Gonzalez