Open To Work
Alejandro Novelo
Los Angeles
Work Preference
Summary
Results-driven IT professional with extensive experience managing complex infrastructures and leading technology initiatives. Drives innovation and efficiency in large-scale organizations while adapting to evolving business needs. Expertise in network security, systems integration, and team leadership.
Overview
11
11
years of professional experience
Work History
Director of IT
Terranea Resort
Rancho Palos Verdes
03.2024 - Current
- Manage network infrastructure, enterprise systems, and SaaS platforms, including Microsoft 365, Microsoft Azure (Entra), ERP, Point of Sale, and collaboration tools
- Oversee vendor relationships, contracts, and SLAs for infrastructure, AV systems, and third-party services
- Partner with operations, events, sales, and guest experience teams to deliver technology solutions aligned with business goals
- Led day-to-day IT operations for large-scale guest-facing environment, managing hospitality, AV, and event technology systems
- Supported high-availability systems for live events and conferences, ensuring seamless execution and minimizing downtime
- Identified and implemented system upgrades, integrations, and process improvements to enhance operational effectiveness
- Provide hands-on troubleshooting and escalation support for critical systems and user issues
Director of IT
The Peninsula Beverly Hills
Beverly Hills
12.2022 - 03.2024
- Managed IT systems supporting luxury, high-touch guest and event experiences including AV and operational technologies
- Manage network infrastructure, enterprise systems, and SaaS platforms including Microsoft 365, Microsoft Azure (Entra), ERP, Point of Sale, and collaboration tools
- Oversaw vendor relationships, contracts, and SLAs, ensuring alignment with operational needs for infrastructure and AV systems
- Led system improvements, upgrades, and integrations to enhance performance and usability
- Maintained reliable infrastructure across network, endpoints, and enterprise applications to support seamless operations
- Acted as primary escalation point for complex technical issues and system outages, facilitating swift resolutions.
Area IT Manager
Hyatt (Hyatt Centric Times Square, Andaz 5th Ave)
New York
04.2021 - 11.2022
- Managed IT and AV systems for multiple high-volume properties, ensuring seamless operations during complex events
- Maintained LAN/WAN and wireless networks, including custom configurations for events and large-scale activations
- Coordinated system upgrades, migrations, and installations to maintain operational continuity
- Supported a wide range of applications, including Opera, Simphony, Book4Time, Adobe Creative Cloud, Microsoft 365, Teams, and Zoom
- Ensured compliance with security standards, including PCI and GDPR
- Provided technical support and system troubleshooting across all sites, enhancing user experience and minimizing downtime
Regional IT Manager
Soho House & Co.
New York
06.2018 - 03.2021
- Led IT operations for multiple creative, hospitality, and cinema environments across the East Coast (NY, Miami, Chicago, Toronto)
- Supported AV systems, digital media tools, and creative software to enhance creative projects and operational efficiency
- Collaborated with operations and creative teams to streamline production, events, and member experiences
- Managed system integrations and ensured uptime across diverse platforms and locations
- Managed vendors and third-party support providers to guarantee service quality and compliance with SLAs
- Provided hands-on support for technical issues, system requests, and live event needs
IT Manager
Legends Hospitality (Yankee Stadium, Prudential Center)
NY/NJ
10.2015 - 04.2018
- Managed IT operations for large-scale live event venues with high transaction volumes and real-time system demands
- Implemented large-scale system deployments, executing stadium-wide POS rollout for 1000+ terminals to streamline transactions
- Supported POS systems, mobile devices, and wireless infrastructure to ensure seamless event technology operations
- Led IT support team to provide rapid issue resolution during live events, enhancing attendee experience
- Provided hands-on support for mission-critical systems in fast-paced, high-pressure environments
Skills
- Microsoft 365
- Azure (Entra)
- LAN/WAN configuration
- Event technology solutions
- ServiceNow
- VMware
- Active Directory
- Backup solutions
- Windows and macOS
- Linux (Ubuntu)
- VPN management
- Mobile device management
- Device management
- Mobile platforms (iOS/Android)
- Zoom and Microsoft Teams
Additional Information
Bilingual: English / Spanish, Extensive experience supporting high-traffic, guest-facing, and event-driven environments, Strong collaborator with non-technical teams, including operations, events, and creative stakeholders
Core Leadership Capabilities
- IT/AV Systems & Infrastructure Management
- SaaS & Applications: Microsoft 365, ServiceNow, Adobe Creative Cloud, Salesforce, G Suite
- Network Administration: Cisco Meraki, Aruba
- Systems Integration & Process Improvement
- Vendor Management & SLA Oversight
- IT Support Operations & Troubleshooting
- Security & Compliance: PCI, GDPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Director of IT
Terranea Resort
03.2024 - Current
Director of IT
The Peninsula Beverly Hills
12.2022 - 03.2024
Area IT Manager
Hyatt (Hyatt Centric Times Square, Andaz 5th Ave)
04.2021 - 11.2022
Regional IT Manager
Soho House & Co.
06.2018 - 03.2021
IT Manager
Legends Hospitality (Yankee Stadium, Prudential Center)
10.2015 - 04.2018