Bill Chiappetta
Arvada,CO
Summary
IT Operations Manager with over 25 years of extensive expertise in IT infrastructure and project management. Proven track record in driving digital transformation, optimizing systems, and enhancing cybersecurity measures. Skilled in strategic planning, budget management, and fostering cross-functional collaborations to align IT strategies with business objectives.
Overview
26
26
years of professional experience
Work History
Director of IT
American Auto Shield
01.2015 - 10.2024
- Managed team of 3 network engineers, 5 service Desk analysts and 1 security specialist.
- Led IT transformation, modernizing infrastructure and implementing cloud solutions
- Drove digital initiatives, enhancing operational efficiency and cybersecurity posture
- Spearheaded strategic IT projects, optimizing systems and reducing downtime
- Implemented data-driven decision-making processes, boosting productivity across departments
- Fostered cross-functional partnerships, aligning IT strategies with business objectives
- Mentored team members, promoting a culture of continuous learning and innovation
- Pioneered adoption of emerging technologies, positioning the company at the forefront of industry trends
- Developed long-term IT roadmap, ensuring scalability and future readiness
- Conducted comprehensive IT audits, identifying areas for improvement and cost savings
- Leveraged data analytics to optimize IT resource allocation and enhance overall performance
- Championed cloud migration, enhancing system flexibility and scalability
- Implemented cutting-edge cybersecurity measures, safeguarding critical data assets
- Increased operational efficiency by 20% through the implementation and customization of Jira Service Desk ITSM platform aligning the delivery of services to the ITIL framework
- Fostered strong partnerships with business units, aligning IT strategies to organizational goals
- Led cross-functional teams in successful digital transformation projects
- Conducted in-depth IT audits, identifying efficiency gaps and cost-saving opportunities
- Managed Cisco network and server administration, Azure Cloud administration, service desk ticketing and, and security risk management.
Sr. IT Network Manager
Common Good IT American Auto Shield
07.2014 - 12.2015
- Spearheaded network management for growing call center, designing and implementing new infrastructure, ensuring seamless office consolidation and high uptime
- Meticulously planned and executed office relocation, pre-configuring and testing new IT infrastructure to ensure minimal downtime during transition
- Orchestrated comprehensive IT overhaul, including server room build-out, firewall configuration, and implementation of advanced monitoring and security systems enhancing network resilience
- Strategically deployed WSUS server for efficient patch management, optimized Microsoft licensing compliance, and established robust backup solutions
- Executed critical IT projects, including Avaya phone system integration and virtual environment setup, driving operational efficiency and call center productivity
- Pioneered comprehensive IT overhaul, including server room build-out and advanced security systems.
Director of IT
Datavail
08.2011 - 12.2013
- Led IT management for global DBA service provider
- Directed teams across ticketing, infrastructure, and compliance
- Spearheaded cloud migration, improving scalability
- Orchestrated migration from Exchange to Office 365, enhancing system reliability
- Implemented Barracuda Cudatel 470, reducing outsourcing costs and boosting communication efficiency
- Consolidated data center infrastructure through Hyper-V Server 2012 virtualization, significantly improving performance and scalability
- Streamlined IT processes
- Partnered with internal and external auditors to secure SAS 70 & AICPA - SOC 1 accreditations
- Worked closely with Sr VP on IT compliance programs
- Spearheaded upgrades to IT infrastructure by managing multi-site cloud implementation
- Created comprehensive IT documentation and self-help resources, optimizing resource utilization
- Pioneered multi-site cloud implementation using VMWare and Amazon EC2
- Revolutionized communication with Barracuda Cudatel 470, enhancing scalability and reducing costs.
IT Specialist / Project Manager
Independent Consultant
03.2009 - 07.2011
- Provided various IT services including server deployment, data recovery, network component and storage media installations, backup solutions and VPN connectivity
- Implemented various hardware and software improvements which resulted in an increase of client productivity
- Installed software diagnostic tools that improved network functionality
- Expanded the client's network capabilities which enabled business growth opportunities
- Performed data recovery on corrupted systems resulting in reduced hardship for the company
- Utilized remote access software to access the client systems for trouble shooting and maintenance.
Sr. Project Manager
IGrace Company
09.2007 - 03.2009
- Managed all aspects of IT for this Los Angeles based construction firm in addition to managing a few elite construction projects
- Responsibilities included network administration, database management, hardware and software procurement, hardware and software implementation and maintenance, and system training
- Managed the systems / network team and serve as technical architect
- Created, Maintained, & Communicated IT Policies & Procedures
- Prepared project plans that outlined expected tasks and activities
- Developed network operations budget and ensured operations met approved budget levels.
IT Project Manager
Interim Technology
04.1999 - 08.2001
- Led IT management for global DBA service provider
- Directed teams across ticketing, infrastructure, and compliance
- Spearheaded cloud migration, improving scalability
- Orchestrated migration from Exchange to Office 365, enhancing system reliability
- Implemented Barracuda Cudatel 470, reducing outsourcing costs and boosting communication efficiency
- Consolidated data center infrastructure through Hyper-V Server 2012 virtualization, significantly improving performance and scalability
- Streamlined IT processes
- Partnered with internal and external auditors to secure SAS 70 & AICPA - SOC 1 accreditations
- Worked closely with Sr VP on IT compliance programs
- Spearheaded upgrades to IT infrastructure by managing multi-site cloud implementation
- Created comprehensive IT documentation and self-help resources, optimizing resource utilization
- Pioneered multi-site cloud implementation using VMWare and Amazon EC2
- Revolutionized communication with Barracuda Cudatel 470, enhancing scalability and reducing costs.
Education
Bachelor of Science in Business Management -
University of Wisconsin At Whitewater
Whitewater, WIProject Management -
University of California At Los Angeles
Los Angeles, CAITIL 4 - undefined
Simplilearn
11.2022
Cisco Certified Network Associate - undefined
LeaderQuest
09.2015
Project Management Professional -
Project Management Institute
Denver, CO11.2014
Skills
- Network Management
- Value Engineering
- Strategic Planning
- Hardware Deployment
- Software Deployment
- Vendor Management
- Budget Management
- Process Improvement
- Active Directory
- Exchange
- Avaya
- Virtualization
- Firewall Configuration
- Server Management
- Spiceworks
- Symantec
- Microsoft Licensing
- WSUS
- VoIP
- VPN
- Cloud Computing
- VMware
- Amazon EC2
- SharePoint
- Office 365
- Data Center Management
- Hyper-V
- ITIL
- Backup Solutions
- Project Management
- Microsoft Project
- Jira Service Management
- Microsoft Azure
Timeline
Director of IT
American Auto Shield
01.2015 - 10.2024
Sr. IT Network Manager
Common Good IT American Auto Shield
07.2014 - 12.2015
Director of IT
Datavail
08.2011 - 12.2013
IT Specialist / Project Manager
Independent Consultant
03.2009 - 07.2011
Sr. Project Manager
IGrace Company
09.2007 - 03.2009
IT Project Manager
Interim Technology
04.1999 - 08.2001
ITIL 4 - undefined
Simplilearn
Cisco Certified Network Associate - undefined
LeaderQuest
Bachelor of Science in Business Management -
University of Wisconsin At Whitewater
Project Management -
University of California At Los Angeles
Project Management Professional -
Project Management Institute
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