ALEJANDRO ORDUNO
Houston,US
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager on Duty
McDonald's Restaurant
Houston
02.2023 - Current
- Responded to customer questions regarding products, prices and availability.
- Interacted with customers regularly to ensure their needs were met.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented quality control measures, significantly reducing error rates.
- Produced thorough, accurate and timely reports of project activities.
- Complied with company policies, objectives and communication goals.
Corporate Trainer
Diamond AdvanEdge
Sugar Land, US
01.2022 - 12.2022
- Monitored employee progress during training sessions to ensure understanding of material presented.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Special services/deliveries Associate
The Home Depot
Houston, US
03.2021 - 01.2022
- As a special services associate I would return customers items or assist them with making big purchases and giving them their online orders either outside or in store
- Deliveries required the individual to take care of big orders and required communication between stores to successfully fulfill the customers online needs
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
Education
High School -
Elsik High School
Houston, TX01.2021
Skills
- Leadership skills
- Retail experience
- Sales experience
- Delivery experience
- Computer skills (MS Word, Excel and POS system)
- Merchandising experience
- Money handling
- Customer service
- Store maintenance
- Staff training and development
- Sales and marketing
- Industry awareness
- Relationship building
Certification
Food handling
Food Saf
Accomplishments
- Home Depot Employee of the Month 2x
- Diamond AdvanEdge - Plaque for most sales in a month
Timeline
Manager on Duty
McDonald's Restaurant
02.2023 - Current
Corporate Trainer
Diamond AdvanEdge
01.2022 - 12.2022
Special services/deliveries Associate
The Home Depot
03.2021 - 01.2022
High School -
Elsik High School