Summary
Overview
Work History
Education
Skills
Timeline

Philip Ware

Houston,Texas

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

14
14
years of professional experience

Work History

Manager on Duty

Southern Comfort Sales
02.2019 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%

Market Specialist

Lawrence Merchandise
03.2009 - 01.2019
  • Recorded accurate respondents' answers during interviews for future reference.
  • Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%
  • Identified appropriate marketing channels and target customers for campaigns.
  • Created customized marketing materials to increase product awareness.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
  • Researched and evaluated potential new markets and products
  • Identified appropriate marketing channels and target customers for campaigns

Education

Bachelor of Science - Christian Leadership

College of Biblical Studies-Houston, Houston, TX
06.2009

Associate of Arts - Liberal Arts And General Studies

Lee College, Baytown, TX
05.1988

Skills

  • Negotiation and Conflict Resolution
  • Job Assignments
  • Deal Cards
  • Performance Tracking and Evaluations

Timeline

Manager on Duty - Southern Comfort Sales
02.2019 - Current
Market Specialist - Lawrence Merchandise
03.2009 - 01.2019
College of Biblical Studies-Houston - Bachelor of Science, Christian Leadership
Lee College - Associate of Arts, Liberal Arts And General Studies

Similar Profiles

CREATE PROFILE
Philip Ware