Alejandro Ozuna
Alton
Summary
Resourceful and driven store manager with 3+ years of progressive experience in Customer service and operations management. Adept at leading teams, optimizing workflows, and achieving financial goals. Bilingual in English and Spanish with a strong focus on customer satisfaction and team development.
Overview
2
2
years of professional experience
Work History
Store Supervisor / Manager
Siempre Natural
McAllen
05.2023 - Current
- Led daily operations, staff hiring, and inventory control to enhance efficiency.
- Supervised a 12-member team, boosting engagement and productivity.
- Managed profit and loss targets, ensuring positive performance across KPIs.
- Spearheaded scheduling and training to elevate employee satisfaction.
- Resolved customer issues swiftly, maintaining loyalty and satisfaction.
- Conducted regular audits to ensure compliance with policies.
- Screened candidates to identify top talent for various roles.
- Utilized applicant tracking systems for efficient candidate management.
- Reviewed applications from prospective employees before making hiring decisions.
- Assisted in recruiting, hiring, training, evaluating performance, disciplining employees.
- Provided feedback to hiring managers regarding candidate selection decisions.
- Conducted job interviews, evaluated candidates, and recommended hiring decisions.
Education
Welding Certificate -
South Texas College
McAllen, TX06.2022
High School Diploma -
Sharyland High School
Mission, TX06.2021
Skills
- Management & Leadership
- Operations Oversight
- Recruitment & Training
- Customer Service Excellence
- Profit & Loss Analysis
- Team Development
- Payroll & Employee Evaluations
- Attention to Detail
- Sales & Quality Control
- Inventory management
- Staff training
- Profit and loss management
- Conflict resolution
- Applicant tracking systems
- Customer relationship management
- Cross-functional coordination
- Hiring strategies
- Staff scheduling
Custom
- English, Fluent
- Spanish, Fluent
Timeline
Store Supervisor / Manager
Siempre Natural
05.2023 - Current
Welding Certificate -
South Texas College
High School Diploma -
Sharyland High School
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