Summary
Overview
Work History
Education
Skills
References
Timeline
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Reka C. Matthews

Chicago,IL

Summary

Accomplished Store Manager with a proven track record at Dollar General, leading the store to #1 in district sales through exceptional management & leadership. Skilled in heavy machinery operation and automotive services, demonstrated by a 20% reduction in stock discrepancies. Excel in safety compliance, inventory auditing, and fostering team development. Recognized for outstanding customer service and financial acumen.

Overview

9
9
years of professional experience

Work History

Store Manager

Dollar General
11.2022 - 11.2024
  • Primary decision-maker for store operations
  • Manage hiring, termination, and scheduling processes
  • Oversee inventory audits and ensure compliance with safety regulations and building codes, reducing stock discrepancies by 20%
  • Mentor and develop team members to achieve company goals, leading the store to rank #1 in the district for sales performance
  • Ensure business performance metrics are met, achieving on-target goals month over month
  • Handle daily deposits and bookkeeping duties

Lineman (Certified Heavy Machinery Operator)

Signature Flight Support
08.2021 - 11.2022
  • Operated 5,000-gallon fuel trucks for aircraft refueling (Jet A and Low Lead)
  • Conducted single-point and over-wing fueling for aircraft and helicopters
  • Managed fuel farm replenishment and aircraft laboratory services
  • Connected and disconnected GPU and APU systems properly
  • Marshaled aircraft and transported customers safely
  • Passed airfield safety and driver's certification tests
  • Assisted with aircraft de-icing and towing operations
  • Successfully fueled an average of 50+ aircraft per shift, ensuring efficient turnaround times

Senior Automotive Technician / Key Holder

Valvoline Instant Oil
04.2018 - 03.2021
  • Recognized as #1 Customer Service Representative in the area (documentation available)
  • Managed cash reconciliation, store keys, and alarm code access
  • Performed additional automotive services, including air filter replacement, fluid exchanges, and tire rotation
  • Operated lift machinery and ensured proper vehicle servicing
  • Certified in Topside, Bottomside, and CSR operations
  • Reduced company wait time by 30% due to additional services provided and responsibilities taken on

Management Team / Key Holder

CVS Pharmacy
05.2016 - 02.2018
  • Implemented company planograms, displays, and resets ahead of deadlines, increasing sales by 15%
  • Provided customer service to active patients, achieving a 95% customer satisfaction rating
  • Resolved an average of 50+ customer complaints weekly, maintaining high service standards
  • Managed cash handling processes, processing over $50,000 in transactions weekly, including large transactions with Dunbar

Education

Certification - Pharmacy Technician

Everest College
Chicago, IL
01.2011

Graduated -

Morgan Park High School
Chicago, IL
01.2009

Skills

  • Management & Leadership
  • Technical Support & Equipment Installation
  • Safety Compliance & Inventory Auditing
  • Bookkeeping & Financial Transactions
  • Heavy Machinery Operation (Certified)
  • Automotive Services & Maintenance
  • Microsoft Office & POS Systems

References

Available upon request.

Timeline

Store Manager

Dollar General
11.2022 - 11.2024

Lineman (Certified Heavy Machinery Operator)

Signature Flight Support
08.2021 - 11.2022

Senior Automotive Technician / Key Holder

Valvoline Instant Oil
04.2018 - 03.2021

Management Team / Key Holder

CVS Pharmacy
05.2016 - 02.2018

Certification - Pharmacy Technician

Everest College

Graduated -

Morgan Park High School

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Reka C. Matthews