Summary

Overview

Work History

Education

Skills

Timeline

Alejandro Paneque Reyes

Louisville,KY

Summary

Skilled Customer Returns Processor with 2 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.

Overview

2

2

years of professional experience

Work History

Customer Returns Processor

Amazon

Louisville, KY

08.2020 - 04.2022

Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Documented returned product details in [Software] inventory tracking system.
Adhered to company safety guidelines to minimize warehouse accidents.
Operated electric pallet jack, forklift and manlift.
Unloaded, inspected and stored 270 damaged and returned products every shift.
Increased productivity through streamlined processes and system efficiency.
Responded proactively and positively to rapid change.
Maintained up-to-date knowledge of product and service changes.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Increased efficiency and team productivity by promoting operational best practices.

Education

High School Diploma -

Marion C. Moore High School Louisville Ky

Louisville, KY

05.2020

Skills

Customer Satisfaction
Processing Item Returns
Customer Order Fulfillment
Upselling Products and Services
Efficient and Detail-Oriented
Policy and Procedure Adherence

Patient and Empathetic
Excellent Attention to Detail
Complex Product Knowledge
Team-Oriented and Cooperative
Team Meetings

Timeline

Customer Returns Processor

Amazon

08.2020 - 04.2022

High School Diploma -

Marion C. Moore High School Louisville Ky