Lovely Etienne
Irvington,US
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Returns Processor
Amazon
Avenel, NJ
12.2022 - Current
- Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.
- Restored returned products to saleable condition, verifying correct packaging and labeling.
- Implemented company policy in requiring receipts or customer personal information for returns, delivering documentation on paper or electronically of refunds.
- Provided support to team members in resolving process-related issues.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
Amazon Warehouse Associate
Amazon
Carteret, NJ
01.2022 - 08.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Reported any issues related to product quality or safety concerns promptly.
- Utilized a variety of materials such as bubble wrap, foam inserts, air bags. to protect fragile products during shipping.
Cabin Cleaner
Prospect Airport Services
Newark, NJ
08.2021 - 11.2021
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling and arranging seatbelts.
- Disinfected overhead compartments, food preparation stations and walls.
- Swept, scrubbed, waxed, and polished floors in assigned cabins.
- Reported any damages or repairs needed to supervisor immediately.
Security Officer
Bristol Myers Squibb
Summit, NJ
01.2021 - 05.2021
- Monitoring surveillance
- Inspecting buildings, equipment, and access points
- Prevents losses and damage by reporting irregularities
- Informing violators of policy and procedures; restraining trespassers.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
Crew Member Team Leader
McDonald's
Irvington, NJ
10.2019 - 02.2020
- Worked in a high pressure environment
- Maintained quality control
- Worked the cash register
- Communicated
- Helped customers with orders
- Bagged orders for customers
- Enforced company policies regarding attendance, dress code, break times.
- Restocked items
- Maintained a positive attitude.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Resolved customer complaints in a timely manner with empathy and understanding.
Crew Memb
McDonald's
East Orange, NJ
11.2019 - 02.2020
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Packed fast food products in approved containers, cups and bags.
- Drove team success by quickly completing assigned tasks.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Welcomed customers
- Assisted with customer inquiries.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Cashier
The Grove Inc
Newark, NJ
07.2019 - 10.2019
- Greeted every customers
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved customer complaints
- Stocked merchandise.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Crew Member
McDonald's
East Hanover, NJ
06.2018 - 07.2019
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted management with inventory control and stock ordering.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Served food quickly for positive guest experiences.
Child Care Assistant
Unified Vailsburg Services Organization
Newark, NJ
07.2016 - 08.2016
- Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods.
- Accompanied children on field trips as necessary while providing supervision when needed.
- Organized and implemented activities that developed children's physical, emotional and social growth.
- Provided a safe environment for the children to play in, ensuring their safety at all times.
- Monitored children's play activities to ensure safety of the children.
- Read stories, taught songs and took part in educational games with the kids.
- Observed behavior of children and reported any issues to supervisor or parents.
Education
Some College (No Degree) - Health Administration
Western Governors University
4001 S 700 E #300, Millcreek, UT 841072028
High school diploma -
Central High School
06.2020
Skills
- Sales Experience
- Bilingual
- Customer Service
- Loading
- Stocking
- Upselling
- Hospitality Experience
- Childcare
- POS
- CCTV
- Cash Handling
- First aid
- Order Processing
- Multitasking
- Prioritization
- Analytical
- Problem Solver
- Microsoft Office
- Understanding Customer Needs
- Teamwork and Collaboration
- High-Energy Attitude
- Verbal and Written Communication
- Safety Standards
- Organizational
- Coaching
- Interpersonal
Certification
- Guard Card, 11/01/20
- First Aid CPR AED, 05/01/21
- Reliability, 12/01/19, Proficient
- Customer Focus & Orientation, 12/01/19, Proficient
- Security guard skills, 12/01/20, Highly Proficient
- Work style: Reliability, 04/01/21, Completed
- Workplace safety, 02/01/21, Completed
- Work motivation, 04/01/20, Completed
Languages
Haitian creole
Full Professional
Timeline
Customer Returns Processor
Amazon
12.2022 - Current
Amazon Warehouse Associate
Amazon
01.2022 - 08.2022
Cabin Cleaner
Prospect Airport Services
08.2021 - 11.2021
Security Officer
Bristol Myers Squibb
01.2021 - 05.2021
Crew Memb
McDonald's
11.2019 - 02.2020
Crew Member Team Leader
McDonald's
10.2019 - 02.2020
Cashier
The Grove Inc
07.2019 - 10.2019
Crew Member
McDonald's
06.2018 - 07.2019
Child Care Assistant
Unified Vailsburg Services Organization
07.2016 - 08.2016
Some College (No Degree) - Health Administration
Western Governors University
High school diploma -
Central High School