Kaysha Haygood
Irvington
Summary
Versatile and dedicated professional with experience at Alorica, mastering customer service and active listening. Demonstrated success in resolving complaints, enhancing customer loyalty, and efficiently managing tasks. Skilled in data entry and critical thinking, I excel in fast-paced environments, ensuring high-quality outcomes and patient dignity.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
11.2018 - 12.2021
•. Handled client accounts with billing, sales,
and assisted with technical support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Certified Nursing Assistant
Carringyon Place
10.2011 - 02.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Server
Tacky Jacks
11.2010 - 06.2011
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Alorica
11.2018 - 12.2021
Certified Nursing Assistant
Carringyon Place
10.2011 - 02.2012
Server
Tacky Jacks
11.2010 - 06.2011
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