Alejandro Pequeno
Round Rock,TX
Summary
Business Intelligence and Data Analytics professional with 4+ years of experience building dashboards, reporting pipelines, KPI frameworks, and operational analytics solutions for product, engineering, support, and executive stakeholders in a cybersecurity software environment. Skilled in Tableau, Power BI, Python, SQL, Jira Analytics, eazyBI, and API-based data ingestion. Experienced in translating business requirements into scalable reporting solutions, troubleshooting data quality issues, automating recurring analytics workflows, and improving visibility into operational performance. Strong background working with sensitive customer, contract, support, and engineering data, with experience supporting data governance processes across legal, engineering, and business teams.
Overview
4
4
years of professional experience
Work History
Product Operations Manager / Business Intelligence Analyst
Forescout Technologies
01.2022 - Current
- Built and maintained business intelligence reporting, data pipelines, and operational analytics solutions supporting product, engineering, support, legal, and executive stakeholders across a cybersecurity software organization.
- Built and maintained operational BI dashboards that improved visibility into support, product, engineering, and customer-impacting trends for internal stakeholders and leadership.
- Partnered with technical and non-technical stakeholders to gather requirements, define KPIs, and translate business questions into scalable Tableau, Power BI, eazyBI, Jira Analytics, and SQL-based reporting solutions.
- Automated recurring reporting workflows using Python, SQL, APIs, and Power Query, reducing manual reporting effort while improving consistency and refresh reliability.
- Investigated and resolved data quality issues across reporting pipelines, including missing fields, inconsistent source-system values, schema changes, calculation errors, and dashboard discrepancies.
- Supported reporting and governance processes involving sensitive customer, contract, software entitlement, and operational data in a cybersecurity software environment.
- Developed operational metrics and dashboards to track defect trends, case volume, issue aging, resolution timelines, product quality, software usage, and engineering performance.
- Created Python and SQL-based data workflows to ingest, clean, transform, and combine data from multiple sources, including SQL Server, PostgreSQL, BigQuery, Jira, GitHub, Monday.com, Salesforce, and internal APIs.
- Created documentation for metric definitions, dashboard usage, data source logic, and reporting assumptions to improve stakeholder trust and self-service analytics adoption.
- Built executive-facing reporting that helped leadership evaluate support case trends, product upgrade issues, software usage, and operational risks impacting customer experience.
- Managed analytics workstreams independently, balancing dashboard development, stakeholder requests, data validation, and recurring reporting responsibilities.
- Collaborated with Jira administrators, engineering teams, and business stakeholders to improve field consistency, validate metric logic, and transition reporting to more reliable data sources.
- Identified opportunities to improve reporting scalability through automation, standardized data sources, reusable calculations, and clearer KPI definitions.
Education
Bachelor of Science - Computer Science
University of Texas Rio Grande Valley
12-2021
Skills
- Business Intelligence & Visualization: Tableau, Tableau Server, Power BI, eazyBI, Jira Analytics, Atlassian Analytics, dashboard design, executive reporting, KPI reporting, operational metrics
- Data Analytics & Engineering: SQL, Python, pandas, API integrations, ETL/ELT pipelines, data profiling, data validation, data quality monitoring, data transformation, reporting automation
- Databases & Platforms: SQL Server, PostgreSQL, BigQuery, Jira Cloud, Jira Data Center, GitHub APIs, Mondaycom API, Salesforce data, Tableau Server
- Operational Analytics: KPI definition, support case analytics, product operations reporting, engineering performance metrics, defect and quality reporting, renewal and customer reporting
- Governance & Stakeholder Enablement: Sensitive data handling, data governance, requirements gathering, stakeholder communication, cross-functional reporting, documentation, process improvement
Timeline
Product Operations Manager / Business Intelligence Analyst
Forescout Technologies
01.2022 - Current
Bachelor of Science - Computer Science
University of Texas Rio Grande Valley