Alejandro Pulido
South Gate,CA
Summary
Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Looking for a position that allows room for growth and mutual success.
Overview
13
13
years of professional experience
Work History
Sales Associate
Spectrum
Lynwood, CA
08.2022 - Current
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional services based on customer interests and needs.
- Handled customer complaints in a professional manner.
Sales Supervisor
AT&T Mobility
Cerritos, CA
09.2015 - 09.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Store Operations Manager
Sherwin-Williams
Hollywood, CA
06.2011 - 08.2015
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Associate of Arts - Music Education
Long Beach City College
Long Beach, CA06.2009
Skills
- Team Support
- Management
- Sales Strategies
- Tech Savvy
- Training Staff
- Public Speaking
- Lead Generation
- Relationship Building
- Fluent in Spanish
- Critical Thinking
Accomplishments
- SPECTRUM 2023-2024 Top Sales Performer
- AT&T 2018-Award for most activated Net Sales
- AT&T 2017-Won Top Gun Award for Net Sales
- AT&T 2016-Won Diamond Club Award 4X in a row
Timeline
Sales Associate
Spectrum
08.2022 - Current
Sales Supervisor
AT&T Mobility
09.2015 - 09.2021
Store Operations Manager
Sherwin-Williams
06.2011 - 08.2015
Associate of Arts - Music Education
Long Beach City College