Alejandro Rodriguez
1711 Caroline St. Apt. 424 Houston,TX
Summary
Results-driven sales and customer service professional with more than five years handling high-volume client interactions, qualifying leads, resolving issues, and tracking performance data to hit targets and improve outcomes. Strong in fast-paced settings where I've managed thousands of calls and inquiries, built solid relationships through clear communication, and used CRM tools to spot trends and keep everything organized. Looking to bring that hands-on experience in customer resolution and data reporting to the Customer Service Analyst position at METRO.
Overview
5
5
years of professional experience
Work History
Sales Representative
JellyFish Lighting
New Braunfels, TX
09.2025 - Current
- Handled customer questions and complaints about permanent outdoor LED lighting solutions, digging into feedback to spot common issues and suggest fixes that keep people happy.
- Keep close tabs on sales numbers and customer patterns, pulling monthly summaries from the CRM to help guide decisions.
- Step in on tougher customer problems, work with the install team to sort them out fast, and make sure everything lines up with standards.
- Grow and maintain client relationships by being straightforward and reliable, adding new customers regularly while watching for repeat business signals.
Exterior Design Consultant
Window Nation
San Marcos, TX
03.2025 - 09.2025
- Answered inquiries on window and door replacement services, qualified potential customers by understanding their needs, and logged everything in the CRM for follow-up and pattern tracking.
- Tackled complicated concerns and escalations head-on, collected details on recurring problems to help improve processes and cut down on repeats.
- Teamed up across departments to address feedback and deliver solid service in a high-pressure sales setup.
Sales Representative
Satellite Shelters
Cedar Park, TX
06.2023 - 01.2025
- Brought in $1.4 million revenue my first year and $1.8 million the second by really listening to what customers needed, qualifying them properly, and keeping detailed CRM notes to track trends.
- Sold $200,800 in used trailers and averaged $149,570 monthly rental revenue for the branch by staying on top of opportunities and reporting performance data.
- Added about two new customers per month on average, managed inquiries and any issues to build lasting trust and satisfaction.
- Handled daily CRM updates and reviews to catch patterns in client interactions and feed into better sales approaches.
Consumer Success Respresentative
Realtor.com
Austin, TX
01.2021 - 05.2023
- Made 280+ outbound calls daily (over 5,000 a month), listened carefully to sort out what buyers wanted, qualified them quickly, and helped agents close deals on homes totaling around $125 million.
- Averaged four qualified clients per hour (30 a day, 550 a month) by gathering key details and passing clear insights along to real estate pros.
- Took on 14% of the team's daily calls and consistently hit top leaderboard spots by analyzing my own call data and efficiency.
- Earned the Winners Circle Award for going above and beyond on consumer support, especially with tougher cases and spotting ways to improve service.
Education
Bachelor of Arts - Mass Media (Management, Promotion, & Sales)
Illinois State University
Normal, Illinois, IL05-2019
Skills
- Handling escalated customer complaints and finding quick resolutions
- Pulling together data and creating reports using Excel and CRM systems
- High-volume call handling (280 calls/day in past roles)
- CRM updates, lead qualification, and tracking customer trends
- Building client trust and driving satisfaction metrics
- Working independently or in teams with minimal oversight
- Strong organization in busy environments
- Microsoft Office, especially Excel for metrics and basic analysis
Timeline
Sales Representative
JellyFish Lighting
09.2025 - Current
Exterior Design Consultant
Window Nation
03.2025 - 09.2025
Sales Representative
Satellite Shelters
06.2023 - 01.2025
Consumer Success Respresentative
Realtor.com
01.2021 - 05.2023
Bachelor of Arts - Mass Media (Management, Promotion, & Sales)
Illinois State University