Overview
Work History
Education
Skills
Career Objective
Timeline
Generic

Arlene Page

North Las Vegas,NV

Overview

1
1
year of professional experience

Work History

Cafe and Bakery Server

Paris Baguette
07.2023 - 12.2023
  • Effectively supported customers and coworkers who spoke little or no English, ensuring they felt heard and valued while maintaining service accuracy.
  • Collaborated with multilingual coworkers and adapted communication styles to support team efficiency and cohesion in a diverse work environment.

Lead Closing Barista

Royal Coffee Roasting
03.2023 - 07.2023
  • Independently managing closing procedures, reconciled cash drawers, and ensuring checklists were completed and organized.
  • Learning and using new software quickly such as the POS (Point of Sale) systems and adapting to using digital communications with different apps to adapt coworkers convenience.
  • Provided professional and empathetic services clearly to customers and accurately entering customers modifications and special requests into the POS system.

Barista Trainer

Coffee Bean & Tea Leaf
10.2022 - 04.2023
  • Interacting with customers daily using high volume while listening and resolving concerns.
  • Balanced multiple tasks in a fast-paced environment. Prioritizing customer's needs, keeping order of station, and guiding members.
  • Created documentations on Microsoft for employees to inform updated procedural guides to improve consistency and team performance.


Education

High School Diploma -

Palo Verde High School
Las Vegas
08-2021

Skills

  • Quick to learn new systems and tools such as different POS systems, different software to keep an efficiency in order, financial handling, and team dynamics
  • De-escalated and/or resolved conflicts with resolutions and empathy for customers complaints with a calm and positive demeanor
  • Proactively identified and corrected errors in orders and transactions, contributing to overall data accuracy and customer satisfaction

Career Objective

Experience in fast-paced customer service environments, I now seek an opportunity to contribute to a data-driven team to grow my knowledge in a healthcare perspective where I can use my skills; communication from the diverse groups, fast learner and tech-savvy while providing empathy in handling sensitive patient information responsibly.

Timeline

Cafe and Bakery Server

Paris Baguette
07.2023 - 12.2023

Lead Closing Barista

Royal Coffee Roasting
03.2023 - 07.2023

Barista Trainer

Coffee Bean & Tea Leaf
10.2022 - 04.2023

High School Diploma -

Palo Verde High School

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Arlene Page