ALEJANDRO SANTILLAN
San Francisco,CA
Summary
Dynamic General Manager with a proven track record at Doppio Zero, excelling in operations management and team building. Enhanced customer satisfaction through effective training programs and problem resolution strategies. Skilled in labor cost controls, successfully reducing overhead expenses while maintaining service quality. Committed to fostering strong client relationships and driving revenue growth.
Overview
27
27
years of professional experience
Work History
General Manager
Altamirano Restaurant
09.2025 - Current
- Directed daily operations to enhance efficiency and streamline workflows across multiple departments.
- Implemented cost control measures that improved overall profitability while maintaining service quality.
- Led team training initiatives, fostering a culture of continuous improvement and professional development.
- Developed and executed strategic plans to increase market share and drive revenue growth.
General Manager
Doppio Zero
05.2021 - 06.2025
- Oversaw daily restaurant operations, ensuring seamless service and adherence to quality standards.
- Developed training programs for staff, enhancing team performance and customer satisfaction.
- Analyzed sales reports to identify trends, implementing strategies to boost revenue.
- Managed inventory levels efficiently, reducing waste and optimizing supply chain processes.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Server
Fino Restaurante
San Francisco
05.1999 - 05.2021
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with servers to ensure timely delivery of food and beverage orders.
- Supported kitchen staff by restocking supplies and managing dishware efficiently.
- Adapted quickly to high-pressure environments, ensuring smooth operations during peak hours.
- Trained new bussers on operational procedures and best practices for service excellence.
- Trained new staff in bussing and cleaning procedures.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately using point-of-sale systems to streamline transactions.
- Monitored dining room activity to anticipate guest needs and improve service efficiency.
- Collaborated with team members to create a positive work environment and enhance teamwork.
- Implemented feedback mechanisms from guests to continuously improve service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Bartender
Aliotos Restaurant
San Francisco, CA
10.2003 - 03.2019
- Crafted high-quality cocktails and beverages to enhance customer satisfaction.
- Managed bar inventory, ensuring availability of essential supplies and minimizing waste.
- Provided exceptional customer service by engaging patrons and responding to inquiries promptly.
- Maintained cleanliness and organization of the bar area to comply with health regulations.
- Developed new drink recipes based on seasonal ingredients, attracting repeat clientele.
- Assisted in training new bartenders on operational procedures and customer interaction techniques.
- Utilized POS system for efficient order processing and accurate transaction management.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Built relationships with vendors to manage orders and negotiate costs.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Customer relations
- Verbal and written communication
- Motivation
- Labor cost controls
- Expense control
Timeline
General Manager
Altamirano Restaurant
09.2025 - Current
General Manager
Doppio Zero
05.2021 - 06.2025
Bartender
Aliotos Restaurant
10.2003 - 03.2019
Server
Fino Restaurante
05.1999 - 05.2021