Alejandro Sarmiento
Pembroke Pines
Summary
Dynamic Account Manager with a proven track record at TK Elevator Corporation, generating over $10 million in sales and achieving high client retention through exceptional customer service. Skilled in customer relationship building and strategic sales development, successfully expanded the customer base and exceeded sales quotas. Expert in account management and customer relations, consistently enhancing client satisfaction and profitability.
Overview
5
5
years of professional experience
Work History
Account Manager
TK Elevator Corporation
08.2021 - Current
- Managed portfolio of over 400 accounts totaling over $10 million in sales.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs. Retained and gained new contracts worth over $250,000 in yearly revenue.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Representative
Milwaukee Tool Company
08.2020 - 08.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
MBA - Business Management
St. Thomas University
Miami Gardens, FL06-2020
BBA - Business Management
St. Thomas University
Miami Gardens, FL06-2018
Skills
- Account management
- Customer relations
- Customer service
- Customer relationship building
- Sales closing
- Sales strategy development
- Product and service sales
- Customer retention
Accomplishments
- Top ten sales representative in the country selling over $4.3 million dollars in repair revenue in 2024.
- Surpassed yearly sales goals for three consecutive years. Amounting in over $10 million dollars in repair revenue and over $200,000 in new monthly service.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
TK Elevator Corporation
08.2021 - Current
Sales Representative
Milwaukee Tool Company
08.2020 - 08.2021
MBA - Business Management
St. Thomas University
BBA - Business Management
St. Thomas University
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