Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Alejandro Sofia

Miami Gardens,FL

Summary

Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Also a Entry Level Solution Architect with customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Enrollment Specialist

Group 1001
11.2020 - Current
  • Updated, entered and reviewed customer data.
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Calculated premiums and established payment methods for sales.

AWS Solutions Architect Intern

Belle Fleur Technologies
02.2023 - 05.2023
  • Managed project planning, resource allocation, scope, schedule, status and documentation..
  • Worked closely with product teams to define and prioritize partner feature requests
  • Conducted research to evaluate systems design and process efficiency.
  • Collaborated with a team to assist customers in expanding their company servers, applications, and websites.
  • Utilized AWS Workshop Studios for hands-on training and implementation.
  • Acquired skills in: AWS Glue, AWS Cloud9, AWS S3 Storage, DynamoDB, and other AWS services.

J.W Distribution

Jose W. Sofia
11.2015 - 11.2019
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.
  • Built and maintained relationships with key suppliers and customers to support seamless operations.
  • Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
  • Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
  • Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .

IT Intern

ISS INTERNSHIP
01.2018 - 01.2019
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.
  • Assisted IT team members by crafting project research material for implementation.
  • Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
  • Installed application software and upgrades, virus protection, and drivers.
  • Resolved Internet and wireless and wired network access problems.

Education

Degree in Progress - Computer Science

Miami Dade College
Miami, FL
06.2026

Skills

  • Documenting Behaviors
  • Medical Terminology Knowledge
  • Patient-Focused Care
  • Patient Relations
  • Database Performance
  • Process Optimization
  • Process Analysis

Accomplishments

  • Collaborated with a team to assist customers in expanding their company servers, applications, and websites.
  • Utilized AWS Workshop Studios for hands-on training and implementation.
  • Acquired skills in:
  • AWS Glue
  • AWS Cloud9
  • AWS S3 Storage
  • DynamoDB
  • And other AWS services.

Languages

English
Full Professional
Spanish
Professional Working

Certification

  • AWS Solutions Architect Associate, Amazon Web Services
  • AWS Cloud Practitioner, Amazon Web Services
  • MTA Networking Fundamentals
  • MTA Security Fundamentals
  • Microsoft Office Specialist: PowerPoint
  • MS365 Certified: Fundamentals

Timeline

AWS Solutions Architect Intern

Belle Fleur Technologies
02.2023 - 05.2023

Enrollment Specialist

Group 1001
11.2020 - Current

IT Intern

ISS INTERNSHIP
01.2018 - 01.2019

J.W Distribution

Jose W. Sofia
11.2015 - 11.2019

Degree in Progress - Computer Science

Miami Dade College

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Alejandro Sofia