Alejandro Tapia
Tyler,TX
Overview
6
6
years of professional experience
Work History
Customer Retention Specialist
Altice USA
03.2020 - 12.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Collaborated with cross-functional teams to improve product offerings based on customer feedback.
Crew Member
McDonald's
08.2017 - 01.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
High School Diploma -
Big Sandy High School
Big Sandy, TX05.2019
Skills
- Outstanding Interpersonal Skills
- Retention Strategies Knowledge
- Customer Service Background
- CRM Software
Timeline
Customer Retention Specialist
Altice USA
03.2020 - 12.2023
Crew Member
McDonald's
08.2017 - 01.2020
High School Diploma -
Big Sandy High School