Alejandro Thomas
Westampton,NJ
Summary
Detail-oriented Client Advisor with expertise in luxury automotive sales, focused on delivering exceptional customer experiences and maintaining strong client relationships. Skilled in utilizing CRM tools to manage customer portfolios and achieve sales targets. Committed to staying informed on industry trends and incentives to provide tailored solutions for clients.
Overview
5
5
years of professional experience
Work History
Audi Brand Specialist
Audi Turnersville
03.2020 - 04.2022
- Engaged with customers through CRM DealerSocket to enhance customer relationships and maintain follow-ups.
- Stayed informed on current incentives and programs to deliver optimal customer experiences.
- Utilized Automotive Mastermind to retain repeat clients and ensure brand loyalty.
- Collaborated with sales team to meet and exceed monthly sales targets for luxury vehicles.
- Provided expert knowledge on Audi products and features to assist customers in making informed purchasing decisions.
BMW Client Advisor
BMW of Mount Laurel
04.2022 - Current
- Engaged with customers to address inquiries and ensure satisfaction.
- Managed customer portfolios using Dealer Socket CRM.
- Utilized Automotive Mastermind to connect with previous clients effectively.
- Tracked inventory to provide optimal solutions for diverse customer needs.
- Maintained accurate records of customer interactions and follow-ups.
Education
Associate of Applied Business -
Rowan College At Burlington County
Mount Laurel, NJSkills
- Customer engagement
- CRM management
- Client relationship building
- Sales strategy
- Inventory tracking
- Product knowledge
- Team collaboration
- Customer satisfaction
- Incentive awareness
- Record maintenance
Timeline
BMW Client Advisor
BMW of Mount Laurel
04.2022 - Current
Audi Brand Specialist
Audi Turnersville
03.2020 - 04.2022
Associate of Applied Business -
Rowan College At Burlington County