Michael Drake
Grand Rapids,MI
Summary
Hard-working, results-oriented professional with over 4 years of experience in Medical and Technology sales and 9 years in automotive sales. Skilled in client relationship management, effective communication, and interpersonal skills. Maintained a 5.0 CSI and drove over ten million dollars in inventory sales at Audi Grand Rapids.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Audi Brand Specialist
Audi of America/Fox Motors
Grand Rapids, Michigan
02.2021 - Current
- Peak Performer 2024 maintaining a 5.0 CSI and a rolling car average of 17.5 units per month, selling over ten million dollars in inventory.
- Retained over 73% of lessee clients while ensuring a smooth transition for new clients coming from competing luxury brands.
- Achieved record profits for Audi Grand Rapids in 2022 and 2023
- Winner of Fox Cares and Magic Maker awards 2021, 2022, 2023, and 2024.
- Honored with the title of Magic Ambassador by Fox Motors' Audi, Porsche, Subaru divisions in 2023
Sales Manager
XYZ Motors
Grand Rapids, Michigan
01.2019 - 02.2021
- Oversaw the day-to-day operations of the sales team, consisting of 7 employees. Trained and developed team members to enhance selling strategies and customer satisfaction.
- Upgraded company customer relations management system by utilizing technology such as VinSolutions and COX Automotive suite, reduced company costs by 35% in one fiscal year.
- Responsible for approving financing options, closing automotive sales, warranty, and other ancillary product packages.
- Established and maintained a comfortable atmosphere for both customers and employees. Implemented strategic plan to increase reviews on all platforms, which helped set record sales numbers in 2019 and 2020.
- Set an individual sales record of 64 units in August 2020. Sold over twelve million dollars of total inventory in 2019 and 2020.
Solutions Specialist
Verizon
Kalamazoo, Michigan
12.2017 - 12.2018
- Assisted over 30 customers daily with high efficiency and ethical standards,
- Guided customers on all products, services, and packages based on industry trends, promotions, and customer needs. Highest closing ratio of cellular and internet packages per month while obtaining above-average KPIs, seven of twelve months.
- Attended corporate training to continue development of coworkers and team members. Store winner of Google Pixel sales contest, September 2018, top five in district #4 corporate territory.
- Top-performing employee who met all customer service reviews and sales goals. Won 'President's Cabinet' 2018.
General Manager
Acer Landscaping
Grand Rapids, Michigan
10.2016 - 12.2017
- Oversaw 43 key accounts, developing new business relationships and growth strategies
- Assisted with human resource management by producing detailed documents, implementation of Salesforce CRM, and promoting an ethical environment for 15 employees.
- Assist in the sale of Acer in 2017 by advising the leadership team and providing feedback on market trends and research analysis. Contributed to a 45% increase in profitability from the sale closure.
Customer Consultant/ Lansing Sales Manager
Car City
Grand Rapids, Michigan
09.2013 - 10.2016
- Elevated to Sales Manager after two years by consistently demonstrating integrity in customer service.
- Worked with six management teams across eight sites to create and execute strategies for company objectives
- Generated substantial revenue and surpassed sales metrics
Okemos Location Manager/Sales and Marketing Specialist
Neuropeak Pro (formerly known as NeuroCore)
Grand Rapids, Michigan
02.2009 - 08.2013
- Led company in management of operations and marketing direction by working closely with high profile clients, demonstrated professional standards 100% of the time
- Coordinated logistical details for special events, travel, and lecture schedules by serving as liaison between company and external parties, displayed excellent organizational skills at all times
- Planned and facilitated training sessions in multiple countries by working with High Profile clients and Professional Athletes.
Education
Bachelor of Arts - Business Administration
Davenport University
01.2021
Bachelor of Arts - Horticulture & Agricultural Technologies
Michigan State University
Skills
- Customer Engagement
- Sales Proficiency
- Team Management
- Strategic Leadership
- Strong Organizational Abilities
- Active Listening
- Effective Relationship Management
- Analytical Problem Solving
- Cross-Functional Teamwork
- Digital marketing knowledge
Websites
Certification
- Audi Brand Certification, Audi of America, 2021 - 2024
- Essential F&I Sale Compliance, Audi of America, 2022 - 2024
- Zurich F&I Sale Compliance, Fox Motors, 2022 - 2024
Volunteer Experience
Meal Packer, Kids Food Baskets, 01/01/16, present
Awards
- Fox Motors Magic Maker 2022, 2023, 2024
- FOX Cares Employee Recognition, Fox Motors, 2021
- President's Cabinet, Verizon, 2018
- Google Sales Contest Store Winner, Verizon, 2018
References
References available upon request.
Timeline
Audi Brand Specialist
Audi of America/Fox Motors
02.2021 - Current
Sales Manager
XYZ Motors
01.2019 - 02.2021
Solutions Specialist
Verizon
12.2017 - 12.2018
General Manager
Acer Landscaping
10.2016 - 12.2017
Customer Consultant/ Lansing Sales Manager
Car City
09.2013 - 10.2016
Okemos Location Manager/Sales and Marketing Specialist
Neuropeak Pro (formerly known as NeuroCore)
02.2009 - 08.2013
Bachelor of Arts - Business Administration
Davenport University
Bachelor of Arts - Horticulture & Agricultural Technologies
Michigan State University