With a proven track record at Flowserve, I excel in staff management and strategic planning, driving operational excellence and fostering team growth. My strategic planning and mentoring have significantly enhanced regional performance and employee professional development, embodying leadership with a focus on results and efficiency.
Work History
Senior Operations Manager
3 Years 5 Months
Flowserve | 05.2023 - Current
Lead the operations department for half of North America across ten sites focused on executing high quality product on time to meet customer needs.
Continuously analyzing performance data, identifying areas of improvement and developing corrective action plans.
Directing cross-functional teams to improve order fulfillment, quality, and on-time delivery across manufacturing workflows.
Establish performance goals for each department, monitoring progress towards objectives on a regular basis.
Manage a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Controlling costs to keep business operating within budget and increase profits
Developed strong relationships with key stakeholders, ensuring continued business success.
Devised strategic plans focused on long-term growth.
Maintaining high safety standards throughout the region, minimizing accidents and incidents.
Manager, Commercial Operations
2 Years 2 Months
Flowserve | 03.2021 - 05.2023
Lead the commercial operation department managing several cross functional groups within the department over the two year span.
Leveraged industry expertise and customer service skills to resolve customer concerns, enhancing loyalty.
Monitored and analyzed business performance to identify areas for improvement.
Managed and motivated employees, fostering productivity and engagement in their work.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supervisor, Commercial Operations
2 Years 5 Months
Flowserve | 10.2018 - 03.2021
Led team to enhance efficiency and streamline workflows through effective problem-solving.
Evaluated employee performance and provided targeted coaching to address skill gaps.
Gathered customer feedback to pinpoint weaknesses and implement corrective actions.
Solicited customer feedback to identify and improve on areas of weakness.
Applications Engineer
1 Year
PSG Dover | 10.2017 - 10.2018
Managed custom centrifugal pump projects from quoting through production, ensuring timely completion and client satisfaction.
Delivered essential technical training to sales teams, ensuring a knowledgeable workforce capable of promoting product benefits to potential clients.
Collaborated with customer service, procurement, planning, and production bi-weekly to enhance on-time delivery rates.
On-Site Applications Engineer
3 Years 2 Months
Flowserve | 08.2014 - 10.2017
Positioned at Chevron El Segundo refinery as the product expert for mechanically sealed rotating equipment.
Served as a subject matter expert in mechanically sealed equipment, providing valuable insights during team discussions and decision-making processes.
Acted as a subject matter expert in mechanically sealed equipment, providing valuable insights during team discussions and decision-making processes.
Education
Master of Science - Engineering Management
California State Polytechnic University, Pomona | Pomona, CA | 05.2020
Bachelor of Science - Mechanical Engineering
California State Polytechnic University, Pomona | Pomona, CA | 05.2014