ALEJANDRO ZARAGOZA
Arlington,TX
Summary
Dedicated and results-driven professional with a strong background in customer service, sales leadership, and administrative operations. Recognized for delivering exceptional client experiences, maintaining accuracy in high-volume environments, and consistently exceeding performance expectations. Proven track record as a top-performing sales leader, ranking #1 in-store and Top 10 in district, while generating over $1 million in counter sales through strategic clienteling and relationship management. Skilled in problem-solving, multitasking, and building lasting client and team relationships. Committed to driving efficiency, professionalism, and measurable results in every role.
Overview
4
4
years of professional experience
Work History
Counter Manager, Christian Dior
Dillard's
Hurst, TX
02.2026 - Current
- Collaborated with cross-functional teams to launch new product lines, ensuring alignment with brand vision.
- Led training sessions on brand standards and best practices, improving overall team effectiveness in executing marketing strategies.
- Drove sales growth by ensuring clear communication between internal teams and external partners, facilitating smooth coordination of all aspects related to product launchespromotions.
- Boosted sales performance through strategic product launches and promotions.
- Enhanced customer loyalty by designing and executing innovative in-store events and experiences.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Led team in achieving sales goals through effective merchandising and customer engagement strategies.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
Counter Manager For Maison Francis Kurkdjian
Dillard's
Hurst, TX
12.2024 - Current
- Ranked #1 in store sales performance and consistently placed in the Top 10 across the district.
- Exceeded sales plans through strategic clientele, relationship-building, and personalized luxury service.
- Drove high revenue growth by cultivating a loyal client base and maintaining repeat business.
- Demonstrated strong leadership and ownership of business operations, consistently surpassing performance targets.
- Specialized in luxury fragrance sales, delivering elevated client experiences aligned with brand standards.
- Developed training materials to enhance employee performance and customer engagement techniques.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
Assistant Tax Representative
United tax services
Arlington, TX
06.2023 - Current
- Facilitated client collection and organization of tax documents.
- Entered client data into tax preparation software with precision and attention to detail.
- Organized appointment scheduling and ensured secure management of client records.
- Analyzed and rectified discrepancies in documentation to ensure accuracy.
- Executed exceptional customer service strategies throughout the entire process.
- Cultivated and expanded a loyal clientele base, achieving over 50% growth.
Clerk/Customer Service Representative
Servicio De Titulos
Fort Worth, Texas
12.2023 - 11.2024
- Managed over 50 calls per day.
- Handle payments and maintain accurate records.
- Answer inquiries about fees, requirements, and deadlines.
- Processed and organized title applications, ensuring compliance with regulatory standards.
- Maintained accurate records in database systems, enhancing data integrity and retrieval efficiency.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Utilized office management software to record and track customer information.
Subcontractor
ACE Mechanical Services
Midlothian, Texas
07.2022 - 12.2023
- Championed exceptional customer service standards to enhance client satisfaction.
- Evaluated and monitored subcontractor performance to uphold compliance with contract terms and conditions.
- Facilitated prompt processing of subcontractor invoices in compliance with company policies and procedures.
- Conducted thorough inspections of work site after each shift to ensure cleanliness and safety standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency and minimize delays.
- Managed subcontractor relationships to ensure timely project delivery and compliance with safety standards.
Education
Associate of Science - Accounting
Tarrant County College
Fort Worth, TX07.2025
Skills
Costumer Service
Sales / Persuasion
Organization & Attention to Detail
Communication
Multitasking & Efficiency
Leadership
Problem-Solving
Team Collaboration
Team Training
Languages
Spanish
Native or Bilingual
Timeline
Counter Manager, Christian Dior
Dillard's
02.2026 - Current
Counter Manager For Maison Francis Kurkdjian
Dillard's
12.2024 - Current
Clerk/Customer Service Representative
Servicio De Titulos
12.2023 - 11.2024
Assistant Tax Representative
United tax services
06.2023 - Current
Subcontractor
ACE Mechanical Services
07.2022 - 12.2023
Associate of Science - Accounting
Tarrant County College