Alejandro B Vargas
Newmarket,NH
Summary
Implementation Consultant with expertise in overseeing customer implementations and improving processes. Skilled in developing detailed plans, custom solutions, and leading customers through software configuration. Proficient in MS SQL and Microsoft Office. Strong communicator with problem-solving skills and a focus on customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Implementation Consultant
B2W Software, A Trimble Company
10 2021 - Current
- Served as project driver and authoritative source for customers implementing B2W Software's civil construction estimating and operational suite applications.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Installed, configured, tested and maintained SQL databases, application software and system management tools.
- Provided technical expertise in product demonstrations, leading to an increase in successful client conversions.
Customer Support Analyst
Amadeus Hospitality
11.2017 - 05.2021
- 2+ years Salesforce Administrator experience.
- 3+ years experience supporting Amadeus Sales and Catering software.
- Experience supporting major hotel brand ORGs with 1000+ users.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Remote work experience.
Print Production Assistant
Speedpro Imaging
10.2016 - 03.2017
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Logged, trafficked and updated projects in job management software.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Distributed and updated weekly report of project priorities to team members and management.
- Increased overall team's productivity by removing waste regularly and keeping work areas clean.
Server
BG's BoatHouse Restaurant and Marina
03.2011 - 10.2017
- Served multiple large parties at a time.
- Maintained order accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new employees.
Education
Associate of Applied Science - Information Systems Technology
Great Bay Community College
320 Corporate Dr, Portsmouth, NH 038012017
Skills
- Strong inter-personal and communication skills
- SQL Database Management
- Troubleshooting Skills
- Analytical skills
- Organization and time management skills
- Salesforce Administration
- Bi-Lingual (English/Spanish)
- Microsoft Office
Certification
Salesforce Certified Administrator
Credential ID: 21318868
Issued July 1, 2020
Foundations of Project Management
Google
Issued Jun 2024
Credential ID 34H7PV3A7BR3
Starting a Successful Project
Google
Issued Jun 2024
Credential ID 9DZQ8CP6GA8R
Project Planning: Putting It All Together
Google
Issued Jun 2024
Credential ID MXC79RVHJRYS
References
Douglas Seyler - VP of Implementation & Client Success - B2W Software
Email: douglas_seyler@trimble.com
Phone: 603-570-2549
Talia Rosenblum - Manager, Customer Support Americas - Amadeus Hospitality
Email: talia.rosenblum@amadeus.com
Phone: +1 305 256 0429
James McNally - Supervisor, Customer Support - Amadeus Hospitality
Email: James.McNally@amadeus.com
Phone: +1 603 427 6400
Nicole Baker - Owner at An Extra Set of Handz
Email: luckycheddar@comcast.net
Phone: (207) 216-0923
Timeline
Customer Support Analyst
Amadeus Hospitality
11.2017 - 05.2021
Print Production Assistant
Speedpro Imaging
10.2016 - 03.2017
Server
BG's BoatHouse Restaurant and Marina
03.2011 - 10.2017
Implementation Consultant
B2W Software, A Trimble Company
10 2021 - Current
Associate of Applied Science - Information Systems Technology
Great Bay Community College
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