Alejo Martinez
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
NexRep
10.2017 - 01.2021
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Liveops
01.2013 - 01.2016
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Chancery Charter High School
OrlandoSkills
- Problem Resolution
- Good Communication Skills
- Customer Service
- Customer Relations
- Excellent Written and Oral Communication
- Complaint Handling
- Written Communication
- Call Center Experience
- Positive Attitude
- Process Improvement
- Active Listening
- Effective Communication
- Problem Solving
- Sales Techniques
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
NexRep
10.2017 - 01.2021
Customer Service Representative
Liveops
01.2013 - 01.2016
High School Diploma -
Chancery Charter High School