Aleki Mafua
Nampa,ID
Summary
Dedicated and customer-focused professional with over 10 years of experience in logistics, customer service, and team management. Proven ability to handle customer inquiries, resolve issues efficiently, and provide exceptional support. Strong communication skills and experience in high-pressure environments make me well-suited for a call center role. Seeking an opportunity to contribute to a team-oriented environment while delivering outstanding service to customers.
Overview
26
26
years of professional experience
Work History
Business Agent
Teamsters Local 483
Boise, Idaho
03.2019 - 08.2022
- Acted as a liaison between the company and its employees, fostering strong professional relationships and addressing any concerns or needs.
- Enforced contracts and agreements, ensuring compliance with Union standards and industry regulations.
- Provided timely and effective communication to employees and management, ensuring satisfaction and building trust, key qualities applicable to a call center environment.
Water Transfer/Inside Sales Representative
Magnus Services
Watford City, ND
07.2018 - 02.2020
- Developed and maintained relationships with key clients, utilizing excellent communication skills to meet client needs effectively.
- Ensured proper rig-up methods for successful water flow, emphasizing adherence to procedures to ensure efficiency and safety.
- Provided timely updates and status reports to clients, ensuring transparency, and fostering trust throughout the project.
Owner/ Contractor
3B's Automotive
Caldwell, Idaho
01.2016 - 06.2018
- Managed contracts with clients, providing efficient customer service, and resolving issues promptly.
- Leveraged industry connections to execute projects efficiently, ensuring client satisfaction, and timely completion.
Buyer
United Metals Recycling
Caldwell, Idaho
08.2010 - 12.2015
- Acquired new customers and provided containment solutions for recyclables, maintaining strong client relationships.
- Generated significant volumes of ferrous and non-ferrous metals through customer-focused approaches, including cold calling and referrals, showcasing my ability to connect with and assist clients.
Sales Representative
Battery Systems
Boise, Idaho
07.2009 - 08.2010
- Built and maintained customer relationships in a competitive market, emphasizing the importance of providing high-quality service and clear communication.
- Developed new customer relationships and created a positive experience, key skills for a call center role.
Unloader/Loader, Delivery Driver, Supervisor
United Parcel Service, UPS
Boise, Idaho
07.1996 - 06.2008
- Delivered packages to residential and commercial addresses, upholding high standards for grooming, communication, and customer service.
- As a part-time supervisor, I motivated team members and optimized workflow, fostering a productive and customer-focused work environment.
- Ensured timely and safe handling of packages, demonstrating attention to detail, and the ability to manage tasks under pressure.
Customer Service Representative/ Technical Support
DIRECTV
Boise, Idaho
06.1998 - 06.2005
- Provided customer support for billing inquiries, service issues, and account management, ensuring a high level of customer satisfaction.
- Assisted customers with troubleshooting technical issues, including remote diagnostics, and setup guidance.
- Effectively communicated technical information to non-technical customers, making complex issues easy to understand.
- Consistently met performance metrics, including call resolution time, customer satisfaction scores, and adherence to company protocols.
Education
Some College (No Degree) - Criminal Justice
Boise State University
Boise, IDSkills
- Customer Service and Relations
- Conflict Resolution and Problem Solving
- Effective Communication and Listening
- Team Collaboration and Support
- Attention to Detail and Accuracy
- Adaptability and patience
References
References available upon request.
Timeline
Business Agent
Teamsters Local 483
03.2019 - 08.2022
Water Transfer/Inside Sales Representative
Magnus Services
07.2018 - 02.2020
Owner/ Contractor
3B's Automotive
01.2016 - 06.2018
Buyer
United Metals Recycling
08.2010 - 12.2015
Sales Representative
Battery Systems
07.2009 - 08.2010
Customer Service Representative/ Technical Support
DIRECTV
06.1998 - 06.2005
Unloader/Loader, Delivery Driver, Supervisor
United Parcel Service, UPS
07.1996 - 06.2008
Some College (No Degree) - Criminal Justice
Boise State University
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