Jonathon Begala
Greenwood,IN
Summary
Experienced professional in Sales and Customer Service with a passion for making a meaningful impact in any environment. Committed to excelling in my role and taking pride in my work. Possessing strong communication and negotiation skills, I focus on delivering exceptional customer service and leveraging extensive product knowledge to provide innovative solutions that drive customer loyalty, retention, and revenue. Excel in training, managing, coaching, and mentoring sales and customer service associates. Natural talent for interacting with staff at all levels of the organization and the public.
Overview
27
27
years of professional experience
Work History
Business and Resident Sales Representative
ADT
Indianapolis, Indiana
03.2008 - Current
- Selling security systems and video surveillance systems
- Creating leads to enhance my daily activity and goals.
- Help by doing light repairs on existing systems
- The majority of my sales are cold calls and referrals
- Also, helping my manager with training new hires and filling in when he is out of town or on vacation
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Representative
Lance Snack Food
Lafayette, Indiana
10.2005 - 05.2007
- Sold products into grocery stores, gas stations, restaurants, and bars
- Talking with store managers or owners on placement of products, trying to increase the amount of products a customer would purchase
- Merchandising and inventory management of all products.
- District trainer for all new employees.
Footwear Sales Associate
Galyan's Sporting Goods/Dicks Sporting Goods
Greenwood, Indiana
05.2002 - 01.2004
- Customer service oriented to maintain relationships with ongoing customers.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Promoted up-selling of laces, scent balls and storage boxes to increase revenue and customer satisfaction.
- Conducted product feature comparisons and price checking to facilitate consumer purchasing.
- Drove team revenue totals by bringing in top sales numbers.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
Merchandising/Food Clerk
Meijer
Greenwood/Lafayette, Indiana
02.1998 - 09.2007
- Guest services, keeping shelves full, keeping the department clean, and putting back returns
- Labeled and scanned customer food items to complete sales.
- Assisted customers in finding proper products and offering suggestions.
- Arranged items in display cases to promote sales.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register.
Education
Bachelor of Science in Management -
Indiana Wesleyan University
Marion, Indiana12.2008
Skills
- Skilled in Salesforce
- Enjoy Coaching
- Network development
- Customer Retention
- Account Management
- Customer Service Relations
- Product and service knowledge
- Sales Leader
- Personnel Training
- Staff Training
- Systems and software expertise
- Territory Management
- Cold-calling
Accomplishments
- I have been inducted into the Centurion Club every year since 2010, which is selling above one hundred percent to plan year-to-date.
- Two times a Royal Blue Winner, (customer has written a letter in to ADT)
Timeline
Business and Resident Sales Representative
ADT
03.2008 - Current
Sales Representative
Lance Snack Food
10.2005 - 05.2007
Footwear Sales Associate
Galyan's Sporting Goods/Dicks Sporting Goods
05.2002 - 01.2004
Merchandising/Food Clerk
Meijer
02.1998 - 09.2007
Bachelor of Science in Management -
Indiana Wesleyan University