Aleks Alston

Kettering,OH

Summary

Dedicated and results-driven professional with multiple years at Amazon. I have years of experience in leadership roles such as Process Assistant, Learning Trainer, and Ambassador, with a strong record in audits, workflow coordination, training, and team supervision. Known for adaptability, reliability, and fostering a safe, efficient work environment.

Overview

years of professional experience

Work History

Warehouse Outbound Dock P.A. / Supervisor

Amazon

09.2017 - 10.2025

Coordinated logistics at outbound dock to streamline transhipment and optimize space utilization.
Enhanced interdepartmental communication to support the timely achievement of shipping goals.
Achieved optimized stock management and reduced discrepancies through effective oversight of inventory control processes. Developed training programs for new team members that promoted adherence to quality standards. Improved overall efficiency by collaborating with cross-functional teams to streamline operational workflows.
Analyzed road show and food operations through thorough audits to identify areas for improvement and uphold industry regulations.
Supervised ASIN road show audits and facilitated end-of-shift counts to improve overall operational performance.
Identified and addressed workforce gaps to ensure seamless operational functionality.
Achieved enhanced operational efficiency by facilitating leadership meetings focused on quality metrics analysis. Drove performance evaluations in collaboration with department heads to identify improvement opportunities. Championed initiatives that significantly improved organizational efficiency.
Streamlined logistics and distribution processes by ensuring meticulous product selection, packaging, and dispatch.
Directed operations of palletizing equipment, optimizing packaging processes and maintaining workflow continuity.
Executed ambassadorship initiatives to strengthen community engagement and promote brand loyalty for CMH7.
Coordinated troubleshooting efforts and streamlined operations to support ASC member satisfaction.
Implemented effective bond receive processing protocols to ensure accuracy in pallet receiving and stowing procedures.
Created and implemented seasonal training initiatives focused on advancing educational development.
Developed and implemented training modules to ensure thorough comprehension of inbound and outbound processes, prioritizing GTDR and low hazmat handling safety standards.
Achieved enhanced team capabilities through effective training on behind the smile methodologies and indirect water spider practices. Developed impactful training materials that contributed to team growth. Promoted a culture of collaboration, leading to sustained operational excellence and continuous learning opportunities.
Oversaw stock organization and coordinated timely shipments to support logistics and distribution initiatives.
Operated crown stand-up reach truck and walkie to facilitate seamless warehouse logistics and maintain operational efficiency
Managed and synchronized activities throughout site launch operations, ensuring enhanced project efficiency.
Streamlined logistics and distribution processes by ensuring meticulous product selection, packaging, and dispatch.
Managed end-of-line processes by receiving carpets and facilitating workflow as a water spider, ensuring operational effectiveness.
Achieved optimized workflow and increased operational efficiency through effective material stowing oversight. Enhanced supply chain processes by coordinating water spider responsibilities. Advanced workspace organization and inventory management practices, resulting in improved operational outcomes.
Supported logistics and distribution efforts by accurately picking, packing, and shipping products.

Customer Service Representative

RDI

03.2017 - 01.2018

Addressed customer inquiries promptly to enhance satisfaction and support service excellence.
Coordinated cross-functional teamwork to enhance service delivery efficiency and ensure precise response times.
Developed and implemented training programs for new employees, focusing on customer interaction protocols to promote a collaborative team culture.
Conducted analysis of feedback to inform improvements in service delivery processes.
Facilitated conflict resolution in high-pressure environments to uphold professionalism and maintain team cohesion.
Managed escalated customer calls to deliver effective resolutions that aligned with company objectives.
Enhanced product expertise to offer informed guidance aligned with specific customer requirements.
Tracked and organized customer interactions to facilitate timely follow-up and resolution of concerns.
Delivered targeted coaching and mentoring to new hires, fostering successful acclimatization within the team.

Sales Associates

Dollar Tree Stores

02.2015 - 03.2016

Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Maintained organized sales floor, ensuring merchandise was attractively displayed and accessible.
Operated cash register accurately, processing transactions efficiently while handling customer payments.
Collaborated with team members to achieve daily sales goals and improve store performance.
Trained new associates on store policies, procedures, and customer service standards for consistent service delivery.
Resolved customer complaints professionally, fostering positive relationships and encouraging repeat business.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Career Choice Pathways Program

Ohio Virtual Academy (OHVA)

Skills

Microsoft Office Proficiency
Leadership & People Management
Problem Solving & Critical Thinking
Coaching & Delegating
Scheduling & Multi-tasking

Strong Communication & Listening Skills
Flexibility
Patience
Reliability

Timeline