Aleksandar Krstic
Arlington Heights,USA
Summary
Dedicated dispatch manager adept at managing high-volume communications while ensuring exceptional customer satisfaction. Strong organizational skills and attention to detail contribute to efficient crew assignments and service requests. Proven ability to thrive in fast-paced trucking environments, fostering positive relationships to enhance team performance.
Overview
18
18
years of professional experience
Work History
Trucking Dispatch Manager
Excalibur Express Inc
Brookfield, USA
07.2005 - 04.2023
- Reliable crew dispatch team member (manager) able to effectively handle high volume of communications.
- Well-organized and efficient with good multitasking skills and sound judgment.
- Managed crew assignments, locations, and service requests to ensure timely fulfillment of customer needs.
- Focused delivers consistent and professional work for every assignment.
- Offers 10+ years in trucking industry environments.
- Skilled at completing daily assignments and contributing to team success.
- Adapts quickly to new needs and policies.
- Stays on top of demands in fast-paced environments by effectively using slow periods.
- Maintains organized, clean, and safe work areas with diligent attention to important details.
- Dedicated professional with demonstrated strengths in customer service, time management and trend tracking.
- Troubleshot problems and implemented effective solutions to enhance operational efficiency.
- Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
- Ensured compliance with Department of Transportation regulations.
- Managed electronic logging device records for compliance.
- Enforced compliance with safety regulations in the workplace.
- Safety Rules
- Dispatch System
- Equipment Locations
- Conducted routine inspections and maintenance on trucks.
- Customer Calls
- Processed bills of lading for shipments efficiently.
- Responded to service calls promptly, ensuring customer needs were met and satisfaction maintained.
- Monitored and maintained driver logs for legal compliance.
- Coordinated logistics with owner operators for efficient deliveries.
- Handled emergency situations with quick decision-making and action.
Education
University of Belgrade
SerbiaSkills
- Dispatch Operations
- Fleet Management
- DOT
- ELD
- Safety Regulations
- Safety Rules
- Dispatch System
- Driver Logs
- BOL
- Emergency Situations
- Client Relations
- Customer Calls
- Service Calls
- Equipment Locations
- Owner Operators
Languages
- English, Fluent
- Serbian, Native
Timeline
Trucking Dispatch Manager
Excalibur Express Inc
07.2005 - 04.2023
University of Belgrade