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ALEKSANDER RIEDEL
ADMINISTRATIVE OPERATIONS & TECHNOLOGY MANAGER
Denton,MD
Summary
Operations and Technology Leader experienced in managing administrative operations, staff workflows, and business systems across multi-location environments. Achieved process improvements and enhanced accountability through collaboration with ownership and leadership teams, leveraging a Bachelor's degree in Cybersecurity Management & Policy alongside hands-on IT administration. Focused on supporting fiscal operations, enhancing technology infrastructure, and driving continuous improvement through innovative solutions and strategic planning.
Overview
1
1
Language
4
4
years of professional experience
Work History
Operations & IT Manager
American Holiday & MAGI
Saint Michaels, MD
11.2024 - Current
- Partnered with ownership to manage operational systems, technology infrastructure, and vendor relationships, driving business improvement initiatives across retail and AI technology environments.
- Negotiated software support contracts, delivering $200,000 in savings.
- Lead operational improvement initiatives involving staff workflows, POS systems, technology support, shipping operations, customer-facing processes, and internal procedures.
- Managed business technology systems, including Lightspeed POS and Google Workspace, ensuring optimal performance and user access support.
- Coordinated technology equipment setup, maintenance, and troubleshooting, ensuring system continuity and effective vendor support across business operations.
- Manage business technology systems including Lightspeed POS, network infrastructure, domain/DNS administration, Google Workspace, printers, devices, and user access support.
- Develop and document policies, procedures, website/e-commerce workflows, delivery processes, return processes, onboarding support, and internal operating standards.
- Support internal controls by improving access management, employee onboarding/offboarding processes, data organization, pricing controls, and operational accountability.
- Analyze sales, cost, traffic, shipping, and operational data to identify problems, set priorities, recommend changes, and support leadership decisions.
- Coordinate vendors, technology providers, delivery partners, and internal stakeholders to resolve operational issues and maintain reliable business services.
General Manager
Blu Miles Seafood & Grill
Saint Michaels, Maryland
03.2022 - 11.2024
- Managed daily operations, staff supervision, scheduling, service standards, customer experience, compliance, and business continuity, ensuring consistent service in high-volume waterfront restaurant.
- Managed day-to-day operations for a restaurant generating more than $1.2 million in annual revenue.
- Led, trained, scheduled, and developed a team of approximately 20 employees while maintaining service standards and operational accountability.
- Oversaw hiring, onboarding, performance management, conflict resolution, staff communication, and front-of-house operations.
- Collaborated with ownership on revenue strategy, labor planning, operational decisions, and process improvements.
- Collaborated with ownership on revenue strategy and labor planning, influencing operational decisions and implementing process improvements.
- Maintained compliance with health, safety, customer service, cash-handling, staffing, and operational standards.
Education
Bachelor of Science - Cybersecurity Management & Policy
University of Maryland Global Campus
Hyattsville, MD01.2024
Associate Degree - Homeland Security
Anne Arundel Community College
Arnold, MD01.2022
Skills
Budget administration
Risk management
Project documentation
Inventory management
Data protection
Regulatory compliance
AI integration
IT asset management
IT budgeting
IT governance
Expense analysis
Web development
Team development
Automated solutions
Microsoft Excel
Google Workspace
PowerPoint
Technical support
Social media management
Accomplishments
- Generated more than $250,000 in cost savings through operational redesign, vendor optimization, and tighter business controls.
- Improved checkout efficiency by 60% by redesigning customer-facing workflows, system usage, and staff processes.
- Converted shipping from a loss-generating process into an operation producing approximately 15% profit margins.
Interests
Timeline
Operations & IT Manager
American Holiday & MAGI
11.2024 - Current
General Manager
Blu Miles Seafood & Grill
03.2022 - 11.2024
Bachelor of Science - Cybersecurity Management & Policy
University of Maryland Global Campus
Associate Degree - Homeland Security
Anne Arundel Community College
CORE COMPETENCIES
- Administrative Operations: Staff Supervision, Front Desk/Customer-Facing Operations, Scheduling, Workflow Management
- Policy & Compliance: Procedure Development, Internal Controls, Security Awareness, Audit-Readiness Support
- Leadership & Communication: Training, Performance Accountability, Ownership/Executive Support, Stakeholder Coordination
- Process Improvement: Operational Standards, SOPs, Continuous Improvement, Issue Resolution
- Technology & Automation: POS Systems, Network Support, Google Workspace, Equipment Tracking, User Access
- Fiscal & Business Controls: Cost Tracking, Vendor Management, Budget Awareness, Revenue/Expense Analysis
- Software & Data Tools: Excel, PowerPoint, Google Docs/Sheets, BigCommerce, WordPress, Lightspeed, AI Tools
- Facilities & Procurement Support: Vendor Coordination, Maintenance Follow-Up, Equipment Repair, Supply/Asset Coordination