Job Search Status
Open to workDesired Job Title
Operations ManagerManagerAssistant ManagerWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: Lansing, MI, USLansing, MI
Open to relocation: No
Open To Work
ALEKSANDR ARAKELOV
Lansing,MI
Work Preference
Summary
Results-driven Operations Leader with expertise in team development and project management. Achieved 95% employee engagement and improved on-time completion rates by 22%. Skilled in performance analytics and customer relationship management, consistently surpassing sales targets. Ranked 2nd in territory and 8th in the company as Home Services Assistant Manager in Q1 2025.
Overview
15
15
years of professional experience
Work History
In-Home Experience Assistant Manager(Geek Squad)
Best Buy
Lansing
12.2022 - 10.2025
- Exceeded quarterly performance targets by 15-25%, consistently ranking in top 10% of regional managers.
- Improved customer satisfaction scores by 12% by resolving 95% of escalations within 24 hours through collaboration.
- Coached and led a team of 15+ technicians across Michigan, achieving 95% engagement and reducing turnover by 30%.
- Enhanced team performance through daily check-ins, ride-alongs, and targeted coaching initiatives.
- Facilitated quarterly coaching sessions, leading to advancement of two team members into leadership roles within 18 months.
- Managed fleet of 12+ service vehicles with 100% safety compliance while reducing maintenance costs by 18%.
- Directed $200k+ student housing technology installation at University of Michigan, completing project two weeks ahead of schedule.
- Created KPI dashboard to track seven operational metrics, enabling 22% improvement in on-time completion rates.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
In-Home Installer, Geek Squad
Best Buy
Greater Lansing Area
06.2011 - 01.2022
- Achieved 88-92% customer satisfaction rating, exceeding company benchmark of 85% for 8+ consecutive years through exceptional service delivery and customer education.
- Ranked within top 10% of national technicians for multiple quarters by consistently surpassing performance metrics in installation quality, sales, and customer satisfaction.
- Generated $150K+ annual revenue through consultative sales of technology solutions, performance plans, and memberships, averaging 125% of sales targets.
- Delivered end-to-end technology solutions enhancing customer relationships and satisfaction.
- Cultivated lasting client relationships through reliable follow-up, achieving 35% repeat business and numerous referrals.
- Delivered training sessions on product features to improve customer understanding and satisfaction.
- Exhibited expertise in installation quality, sales, and customer satisfaction across tenure.
- 12-year tenure demonstrating progressive growth and consistent top-tier performance in technology installation and customer service.
Sales Advisor/Home Theater Sales Lead
Best Buy
Okemos
07.2010 - 06.2011
Drove achievement of key performance indicators by leading home theater sales team with floor leadership.
Boosted revenue through personalized product recommendations and engaging customer interactions.
Coached sales associates to enhance product knowledge, refine sales techniques, and improve conversion rates.
Education
High School Diploma -
Williamston High School
Williamston, MI05-2007
Associate of Science - Business
Lansing Community College
Lansing, MISkills
- Customer strategy
- Project management
- Stakeholder collaboration
- Performance analytics
- Dashboard analytics
- Reporting operations
- CRM systems
- Ticketing systems
- Compliance adherence
- Budget management
- Process improvement
- Scheduling systems
- Labor management
- Operations leadership
- Team coaching
- Cross-functional communication
Key Project
The Verve - University of Michigan Student Housing, Project Manager, Ann Arbor, MI, 07/01/24, Managed end-to-end technology installation for 215-unit student housing complex valued at $200K+., Coordinated logistics including equipment procurement, team scheduling, and vendor relationships., Conducted quality assurance site walks ensuring 100% unit compliance with specifications., Served as primary liaison between developers, property managers, and installation teams., Led 5-person task force, completing project days ahead of schedule and under budget.
Professional Development
- Accenture Leadership Development Program - Advanced leadership training focused on team management, strategic thinking, and organizational effectiveness.
- Coordinated and led multiple volunteer initiatives, enhancing community engagement and strengthening team cohesion.
Languages
Russian
Native/ Bilingual
References
References available upon request.
Timeline
In-Home Experience Assistant Manager(Geek Squad)
Best Buy
12.2022 - 10.2025
In-Home Installer, Geek Squad
Best Buy
06.2011 - 01.2022
Sales Advisor/Home Theater Sales Lead
Best Buy
07.2010 - 06.2011
High School Diploma -
Williamston High School
Associate of Science - Business
Lansing Community College