Victor Bello
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Geek Squad Home Services Manager
BestBuy
11.2022 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Geek Squad Double Agent Repair
BestBuy
01.2021 - 01.2022
- Provided on site Appliance repair to small business and private clients.
- Performed all repairs with utmost concern for client privacy
- Diagnosing Hardware and software problems
- Performing repairs or replacements,Providing Technical Support and ensuring customer satisfaction
- establish the cabling infrastructure needed for successful deployment of systems in both retrofit and new construction work environments.
- Programming basic automation and control systems to achieve system functionality and operation, allowing customers to control their audio, video, security, lighting, shades, Fiber Termination and Setup,HVAC, and networked system.
- Work with Magnolia System Designers, Project Managers, Engineers, Programmers, General Contractors, and Sub Contractors to deliver the client's desired level of functionality and performance for their system and lifestyle needs. Responsible for all aspects involved with customer deliveries, set-ups, tutoring sessions and or troubleshooting.
- Double Agent travels to the client's home to deliver, integrate, network, and/or repair consumer electronic devices and major appliances as well as to provide technical advice and assistance to clients.
- Double Agent will facilitate a seamless Client experience by providing and fulfilling on lifestyle recommendations regarding product, repair of product, technical advice, service, and content solutions.
- Installation ranges from basic delivery, set up, and/or repair of Consumer Electronic products to advance/complex delivery, setup, network, and/or repair of home entertainment products and major appliances including on-wall/in-wall installation and Home Theater troubleshooting.
Geek Squad DA Home Theater Master Installer
BestBuy
03.2006 - 01.2020
- Setting Up and Installing TV's, Sound Systems,Projectors and other home theater equipment according to manufacturers Specifications and customer preferences
- Calibrating and adjusting Audio And Video Settings to optimize picture quality ,sound clarity ,and overall performance for best viewing experience
- Providing Guidance to customers on how to operate and maintain their home theater system effectively,including explaining features and answering questions Maintaining customer satisfaction throughout there installation experience
- Understanding and implementation Of Audio/Video rack units including termination of Cat5/6 Wire ,Rg6,and fiber Optic systems.
Education
Associate of Science -
Bronx Manhattan Community College
New York, United States06.2022
High School Diploma - General Studies
Edward A Reynolds West High School
New York, United States06.2004
Skills
- Expert in Audio /Video Setup and Installation
- Network setup and troubleshooting
- Customer Relationship Management
- Computer Skills
- Technical Troubleshooting
- Adaptability
- Team Collaboration
- Relationship Building
- Always looking to learn more
- Effective end-user/client communication
- Problem-solving aptitude
- Performance Management
Certification
- Certified URC Programmer, Universal Remote Control
- Savant remote Automation Programmer
- C4 Remote Automation Programmer
Timeline
Geek Squad Home Services Manager
BestBuy
11.2022 - Current
Geek Squad Double Agent Repair
BestBuy
01.2021 - 01.2022
Geek Squad DA Home Theater Master Installer
BestBuy
03.2006 - 01.2020
Associate of Science -
Bronx Manhattan Community College
High School Diploma - General Studies
Edward A Reynolds West High School
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