Aleksandra Dragišić
Naples
Summary
Dynamic and dedicated professional with extensive experience in customer service at Naples Bay Club. Proven ability to enhance guest satisfaction through exceptional communication and multitasking skills. Adept at managing orders and ensuring compliance with alcohol regulations, contributing to a seamless dining experience in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Naples Bay Club
Naples
09.2024 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided excellent customer service to ensure satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Replenished beverages throughout meal service as needed.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Energetic Advisor
Asesoría Ibanez Jimenez
09.2023 - 01.2024
- Cold calling
- Detecting anomalies in electricity invoices and improving current tariff of clients
- Contracting solar panel installation
Waitress and Host
Cafe Bar "OS JOS"
05.2020 - 01.2023
- Welcoming guests
- Making and serving hot and cold drinks
- Keeping the premises clean
Dispatcher
Day One Express
Banja Luka
08.2017 - 02.2020
- Company Overview: USA office based
- Full-time customer service rep in a high volume logistic call center
- Managing and handling tracking operations
- Responsible for interviewing, hiring and team training
- Closely collaborated with team members, truck drivers and brokers
- Created monthly work schedule for employees
- USA office based
Waitress
Cafe Buk
Banja Luka
06.2014 - 08.2014
- Dish washer
- Serving cold and hot drinks
Promoter
Altermedia
Banja Luka
01.2012 - 01.2014
- Daily promotion of food and drink
- Presenting product to the customer
Education
Bachelor -
Banjaluka College
09.2019
Skills
- Communication skills
- Fast learner
- Order management
- POS systems
- Conflict resolution
- Alcohol compliance
- Menu knowledge
- Inventory management
- Fast paced environment adaptability
- Beverage Serving
- Customer service
- Multitasking
- Teamwork
- Hard work
Languages
- English
- Spanish
Timeline
Server/Bartender
Naples Bay Club
09.2024 - Current
Energetic Advisor
Asesoría Ibanez Jimenez
09.2023 - 01.2024
Waitress and Host
Cafe Bar "OS JOS"
05.2020 - 01.2023
Dispatcher
Day One Express
08.2017 - 02.2020
Waitress
Cafe Buk
06.2014 - 08.2014
Promoter
Altermedia
01.2012 - 01.2014
Bachelor -
Banjaluka College
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